Popular Services
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
To request technology support, please contact the Service Desk for suggestions or solutions.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Report a hardware problem with a campus computer or other university technology.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Use this service to request remote access to campus resources via Racerdesk.
Update the campus location and office phone number listed in the People Finder online directory.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
KATE offers basic A/V and technology support for COEHS events. KATE requires at least two weeks notice (10 working days) prior to the event for Event Support. Please note: Limited A/V equipment is available. Please submit work requests for events separately from one another.
Use this service to report an issue with the CampusPrint student printing system.
Request access to submit work order requests to the AiM system (Facilities Management).
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
Report a problem with software on campus computers or other university technology.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
Request support for ERP-related Production or TEST environment.
Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network.
Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.