Accessing Campus Computing Resources (Faculty/Staff)

Murray State is providing remote access options to the campus community during the COVID-19 (Coronavirus) situation. Information Systems has enabled virtual desktops for faculty and staff that need to access campus resources while they work remotely, and for some approved staff, the ability to access the desktop computer in their office. This solution will meet the needs of the majority of staff that are working remotely, and provides access to Banner, E-Print, AppXtender, and other campus resources.

There are two ways to access these desktops. Please use the method that works best for you.

Quick Access

 

Method 1: Access via a web browser

To access a virtual desktop in a web browser, go to the Horizon login screen at https://racerdesk.murraystate.edu/portal/webclient/index.html.

You will be redirected to a https://login.microsoftonline.com/ address with a Murray State background image. 

Enter your @murraystate.edu email address and click "Next." On the next screen, enter your Murray State password and click "Sign in." If you have not consolidated your passwords, this will be your network password.

You will be taken to a Duo Authentication page. Follow the instructions to accept a Push, Phone Call, or Text, or enter a Passcode as you normally would when accessing myGate.

Once successful, you will be asked if you want to "Stay signed in?" Choose "No" or "Yes" to continue. If you are on a trusted computer, select "Yes" to skip this step when connecting through Racerdesk in the future. The next time you connect, you will be taken to the VMware Horizon screen.

On the VMware Horizon screen, enter your Murray State username (without the @murraystate.edu) and password. If you have not consolidated your passwords, this will be your network password. If you don't see a place to type your username and password, refresh the page in the browser.

Once you are logged in, click on the “Remote Access” button and your virtual desktop will load. For those with access to the desktop in their office, click on the "Physical Desktops" button.

 

Method 2: Access via the Horizon Client software (recommended)

You can also access a virtual desktop using the Horizon Client software. You can find more instructions for installing and using the Horizon Client in our "VMware Horizon Client" article. This method provides a better remote experience, but does require software to be installed on the computer you are using at home. If you need the Horizon Client installed on an MSU device that you will be taking home, please work with the Service Desk or your technology coordinator so that a technician can assist with the installation of the software.

To access a virtual desktop via the VMware Horizon client, open the VMware Horizon Client on your computer. Select "racerdesk.murraystate.edu." Your default browser will open and you will be redirected to a https://login.microsoftonline.com/ address with a Murray State background image. 

Enter your @murraystate.edu email address and click "Next." On the next screen, enter your Murray State password and click "Sign in." If you have not consolidated your passwords, this will be your network password.

You will be taken to a Duo Authentication page. Follow the instructions to accept a Push, Phone Call, or Text, or enter a Passcode as you normally would when accessing myGate.

Once successful, you will be asked if you want to "Stay signed in?" Choose "No" or "Yes" to continue. If you are on a trusted computer, select "Yes" to skip this step when connecting through Racerdesk in the future. The next time you connect, your default browser will open and you will see the pop-up message below.

You will see a pop-up message saying "Open VMware Horizon Client?" This pop-up may look different based on the broswer you are using. Click the "Open VMware Horizon Client" button. NOTE:  It's recommended to select the "Always allow racerdesk.murraystate.edu to open links of this type in the associated app" checkbox.

On the Login screen, enter your Murray State username (without the @murraystate.edu) and password. If you have not consolidated your passwords, this will be your network password.

Once you connect through the client, choose the “Remote Access” pool. For those with access to the desktop in their office, choose the "Physical Desktops" pool.

 

Considerations when accessing virtual or physical desktops

  • Use your home computer for remote work tasks that do not require campus resources, such as email, Hangouts chat, Jabber, Zoom, and general web browsing. Accessing these tools using your home computer will provide a better experience.
     
  • The first time you access a virtual desktop, you may see the Welcome screen for 60-90 seconds while the system creates a profile for you. Subsequent logins should take about 30 seconds.
     
  • If you are using a web browser and your virtual or physical desktop locks (asking you to press CTRL + ALT + DELETE), you have to use a special button to send that command to the virtual desktop. Click on the tab on the left side of the screen to open a menu. At the very top, click the leftmost button to send a CTRL + ALT + DELETE command.
    Control Alt Delete screenshot
     
  • For virtual desktops, please log off when you will not be using the virtual desktop for a period of time. You can log off by clicking on the Start menu, then clicking on the person icon above the power and settings icons, then clicking Sign Out.
    Log Off screenshot
     
  • For virtual desktops, if you close the window, put your computer to sleep, or disconnect from your virtual desktop session, you can log in again and pick up where you left off. However, if you do not reconnect within 60 minutes, you will be signed out automatically and you may lose any unsaved work.
     
  • For physical desktops, make sure to always leave your desktop powered on when you leave the office or end a remote session. Use the ‘sign out’ option instead of shutting down the device.

Details

Article ID: 100079
Created
Thu 3/5/20 1:05 PM
Modified
Tue 9/8/20 11:12 AM