Accessing Campus Computing Resources (Students)

Murray State provides remote access to a virtual lab environment to students that need to access certain specialty software for coursework in certain disciplines.

There are two ways to access this lab environment. Please use the method that works best for you.

QUICK ACCESS

 

Method 1: Access via a web browser

To access a virtual lab in a web browser, go to the Horizon login screen at https://racerdesk.murraystate.edu/portal/webclient/index.html.

You will be redirected to a https://login.microsoftonline.com/ address with a Murray State background image. 

Enter your @murraystate.edu email address and click "Next." On the next screen, enter your Murray State password and click "Sign in." If you have not consolidated your passwords, this will be your network password.

You will be taken to a Duo Authentication page. Follow the instructions to accept a Push, Phone Call, or Text, or enter a Passcode as you normally would when accessing myGate.

Once successful, you will be asked if you want to "Stay signed in?" Choose "No" or "Yes" to continue. If you are on a trusted computer, select "Yes" to skip this step when connecting through Racerdesk in the future. The next time you connect, you will be taken to the VMware Horizon screen.

On the VMware Horizon screen, enter your Murray State username (without the @murraystate.edu) and password. If you have not consolidated your passwords, this will be your network password. If you don't see a place to type your username and password, refresh the page in the browser.

Once you are logged in, click on the name of the lab you wish to access and your virtual lab will load. Students will see different options based on which labs they have been given access to.

 

Method 2: Access via the Horizon Client software (recommended)

You can also access a virtual lab using the Horizon Client software. You can find more instructions for installing and using the Horizon Client in our "VMware Horizon Client" article. This method provides a better remote experience, but does require software to be installed on the computer you are using at home. If you need the Horizon Client installed on an MSU-owned device that you will be using at home, please work with the Service Desk so that a technician can assist with the installation of the software.

To access a virtual lab via the VMware Horizon client, open the VMware Horizon Client on your computer. Select "racerdesk.murraystate.edu" as your connection server. Your default browser will open and you will be redirected to a https://login.microsoftonline.com/ address with a Murray State background image. 

Enter your @murraystate.edu email address and click "Next." On the next screen, enter your Murray State password and click "Sign in." If you have not consolidated your passwords, this will be your network password.

You will be taken to a Duo Authentication page. Follow the instructions to accept a Push, Phone Call, or Text, or enter a Passcode as you normally would when accessing myGate.

Once successful, you will be asked if you want to "Stay signed in?" Choose "No" or "Yes" to continue. If you are on a trusted computer, select "Yes" to skip this step when connecting through Racerdesk in the future. The next time you connect, your default browser will open and you will see the pop-up message below.

You will see a pop-up message saying "Open VMware Horizon Client?" This pop-up may look different based on the broswer you are using. Click the "Open VMware Horizon Client" button. NOTE:  It's recommended to select the "Always allow racerdesk.murraystate.edu to open links of this type in the associated app" checkbox.

On the Login screen, enter your Murray State username (without the @murraystate.edu) and password. If you have not consolidated your passwords, this will be your network password.

Once you connect through the client, choose the lab you wish to access. Students will see different options based on which labs they have been given access to.

 

Considerations when using a virtual lab

  • Use your home computer for tasks that do not require specialty lab software. Accessing tools such as email, Zoom, and general web browsing using your home computer will provide a better experience.
     
  • If you are using a web browser and your virtual lab computer locks (asking you to press CTRL + ALT + DELETE), you have to use a special button to send that command to the virtual desktop. Click on the tab on the left side of the screen to open a menu. At the very top, click the leftmost button to send a CTRL + ALT + DELETE command.
    Control Alt Delete screenshot
     
  • Please log off when you will not be using the virtual lab for a period of time. You can log off by clicking on the Start menu, then clicking on the person icon above the power and settings icons, then clicking Sign Out. Do not shut down the computer.
    Log Off screenshot
     
  • If you close the window or disconnect from your virtual lab session, you can log in again and pick up where you left off. However, if you do not reconnect in a short time (approximately 15 minutes), you will be signed out automatically and you may lose any unsaved work.
     
  • Any files you save to the virtual lab may not be available after you sign out. Save files to Google Drive, Canvas, or some other location.
     
  • If you receive a warning stating that all available desktop sources are currently busy, try again at a later time.

Details

Article ID: 103331
Created
Fri 3/27/20 8:52 AM
Modified
Tue 9/8/20 11:17 AM

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