Murray State Usernames and Passwords - May 2021 Changes

As part of Murray State University's continuing effort to improve online security and provide a better online experience for our campus community, we will be making changes to our MSU Google Accounts on Tuesday, May 18, 2021. All MSU Google account holders (including faculty, staff, students, retirees, departments, etc) will experience the following new features.

Logging into RacerMail/MSU Google Account

When accessing your RacerMail/MSU Google account on a mobile browser or computer browser, the login experience look a little different. We have provided screenshots below to help you understand what you see.

NOTE: After you enter your MSU email address once (step 1 below), you will be redirected to a Microsoft login screen that will again ask you for your MSU email address (step 3 below). This is part of the new process. We realize this looks fake and scary to many people, so we encourage everyone to look at their address bar to verify they are in the right place (step 2 below). If the address does not look like this, call the Service Desk for further assistance.

1. At the Gmail login screen, enter your full address and click “Next”:

2. If this is a valid email address, the login process will redirect you to a “” sign in screen: 

3. Enter your full email address again and click “Next”:

4. Enter your Murray State (SSO) password. This is the password used for myGate, Canvas, and network access:


5. After successfully entering your password, you will be prompted to authenticate with Duo. This is the exact same process and Duo settings you use for accessing myGate and Canvas. We HIGHLY recommend people check the “Remember me for 30 days” option on each browser they use to access a Murray State service:


Signing out of RacerMail/MSU Google Account

When you are finished with your RacerMail or MSU Google account session, it's always recommended to sign out. To sign out, click the RacerMail logo or your image icon in the upper right corner of the screen. From the menu that pops up, click on "Sign out."

You will be presented with the following screens.


Departmental Email Accounts

On April 20th, an email titled "Primary Contact for Your Departmental Email Account" was sent to all Murray State departmental accounts (email addresses that start with "msu." such as ""). This email requested each departmental account identify a primary contact person for each account. On May 11th, Information Systems sent instructions to these primary contacts which included information on how to set up a new password for continued access to RacerMail. .

Although the login process will be a little different, departments can continue using these accounts as normal, including allowing multiple persons to log in and check or send email.
If an employee is unable to access a departmental email account starting Tuesday, May 18th, the employee will need to contact the Service Desk to receive a new password. 



Murray State University's Human Resources provides lifetime access to email when an employee retires. Many of our retirees do not have a myGate account, or do not have access to their myGate account. Because of this, the Service Desk will work with retirees on making sure they can continue to access their RacerMail/MSU Google account. Retirees are welcome to call the Service Desk at 270-809-2346 for assitance logging into their RacerMail/MSU Google account.


Single Sign-On Credentials

In August 2020, we combined our passwords for myGate, Canvas, campus wireless and wired access, library resources, and more into one password, called the Murray State password. On Tuesday, May 18th, 2021, we will be incorporating our MSU Google Account passwords into this same password! For individuals who have been using the "Consolidated Passwords" option in myGate, no password change will be experienced. For those who kept their Google password different, they will begin using their existing Murray State password when accessing MSU Google services.

Duo Two-Factor Authentication

All MSU Google accounts will now require Duo Two-Factor Authentication (2FA). Duo 2FA is currently being used when accessing myGate and Canvas accounts. Beginning May 18th, your MSU Google account will prompt you for authentication via Duo, using the same Duo settings you are already using for myGate and Canvas. 

Some individuals had enabled Google's Two-Step Verification (2SV) for their MSU Google account. Now that Google is part of our Single Sign-On experience, Google 2SV will on longer be used and Duo 2FA will become the authentication method. You will not need to take any actions as this switch will happen automatically.

As a reminder, we encourage everyone to check the "Remember me for 30 days" option on a frequently-used browser so you won't receive Duo prompts for 30 days. This will save you a bit of time, while still keeping your account secure. View additional information about the "Remember me for 30 days" option. You can also view additional help about using and updating your Duo Two-Factor Authentication.

Existing Sessions

  • Mobile Apps - Active sessions through mobile apps (like the iOS Mail app or the iOS/Android Gmail app) will be maintained. Individuals will not need to login or re-authenticate unless their password has been changed or they have logged themselves out.

  • Browsers and Mobile browsers - Active sessions via a browser will continue until the individual reaches the 7/14 day Google session expiration. At that time, the individual will have to follow the new login process to access their MSU Google account.

App Specific Passwords from Google

Existing app passwords (such as for Outlook) will not change. Can still create new app specific passwords.

Password Self-Service and Password Resets

Locked your account? Forgot your Murray State password?  Using Password Self-Service will allow you to unlock your account and/or reset your password at your convenience without having to call the Service Desk. Information on registering for and using Password Self-Service. Please note that you need to sign up for Password Self-Service before you can use it.

If you know your Murray State password but want to update it anyway, you can easily do so from within myGate just as before.

Easier Password Requirements

For many years, Murray State passwords have required complex rules, but complex doesn’t always mean more secure. Based on current security standards, we have moved away from a shorter, complex password to a longer password that doesn't expire. The complexity of the password is up to you! To begin using the new rules, you can set your new password inside myGate, or when using Password Self-Service.View our “Accounts, Usernames, and Passwords Guide” article for additional information.


Why the changes?

Murray State University is committed to providing a secure digital environment for our faculty, staff, and students. As security standards and recommendations change, Information Systems evaluates and adopts changes to reflect the needs, privacy, and protection of our campus community and personal and academic information. 

The May 18, 2021 changes provide additional security to our MSU Google and email accounts: the same security currently on our myGate, Canvas, and network accounts. 


Article ID: 112805
Wed 7/29/20 8:47 AM
Fri 5/14/21 4:30 PM

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