Off-campus Access/VPN Information & Instructions

Tags vpn

January 13, 2020 Update: All faculty, staff, and students who have the OpenVPN client (Windows) installed on their device will need to uninstall the current version and install the newest version.

January 30, 2020 Update: All faculty, staff, and students who have the Mac version of the VPN client installed on their device will need to uninstall the current version and install the newest version.

Instructions for uninstalling the client are below, as well as links to the new download files. If you have trouble uninstalling the old client and/or installing the new client, please contact the Service Desk at 270-809-2346 or


Getting Started with VPN

Faculty and Staff
Faculty and Staff must complete the service request: Off-campus Access/VPN Access Request. Once the service request is processed, an Information Systems representative will provide further instructions.

Students (select courses only)
Students will receive instructions from their course instructors with download and installation instructions.

Vendors who require VPN access must request a University sponsor to submit the service request: Off-campus Access/VPN Access Request on their behalf. A University sponsor will generally be the person working with the vendor and who can verify the access requested by the vendor.

Other information
If you are a faculty member and would like to add a server to the Student VPN for your class, complete the service request:Off-campus Access/VPN Access Request. An Information Systems representative will notify you once the service request is processed. This request is only necessary for making servers accessible through the VPN.

For additional assistance with VPN, please contact the Service Desk at 270-809-2346 or

Installing, Using, and Uninstalling the OpenVPN Client

1. Obtain your computer name

You will need the computer name of your office computer in order to connect to it via the VPN software. To find this from your office computer:

Windows 10:

  • Right-click on the Start button
  • Select System from the pop-up menu
  • Your computer name will be under "Computer name, domain, and workgroup settings"


2. Download the OpenVPN client

  • The OpenVPN client supports Windows 8, Windows 10, and Mac OS X 10.7, Mac OS X 10.8, Mac OS X 10.9, and Mac OS X 10.10.
    NOTE: The OpenVPN client only supports the above Windows and Mac operating systems. There is no support for other clients, including Chromebooks, Linux, or mobile OSes at this time.
  • Broadband access is required to connect to MSU's VPN.
  • Once VPN access has been granted, use the links below to download the client.
    You must be approved for VPN access and have an active network account to download the VPN software.


3. Install the OpenVPN client

NOTE: If you have a previous version of the OpenVPN client installed, see step 6 to uninstall it.

  • You must install the client fon a home computer or laptop using an account with administrator access.
  • Once you have downloaded the software, double click on the OpenVPN install file to run it.  
  • The installer will ask if you wish to install OpenVPN. Click 'Yes' to begin installation and allow at least 5 minutes as the program installs in the background. Depending on your Windows security settings, you may be prompted to allow or install certain parts, such as device software (see below). Allow or install these as prompted.

  • Once the installation is complete, you will receive a pop-up box as shown below.

The OpenVPN client is now installed.


4. Run the OpenVPN client

  • After installing or upgrading, double-click on the "MSU OpenVPN" icon to run the client

  • After you have started the OpenVPN Client, two new items will appear on your screen.  A connection banner (shown below) will appear at the upper left corner on your desktop and will stay on top of your other windows to remind you that the VPN is running.  You may move this window around by left clicking on the MSU icon and dragging it.  Alternately, you can cause this windows to disappear by clicking the small red pin indicated by the green arrow.  The window will not reappear until you hover over the icon described in the next section.  You can repin the window to your desktop by clicking the same red pin button.

  • An icon to the bottom right of your screen (by the clock, this area is called the "system tray") will also appear.  The OpenVPN Client icon is the far left icon in the screenshot below. If the icon is not visible on your machine, try clicking on the small white triangle shaped arrow on the left side of your system tray (shown in the far left in the picture on the left) to show your hidden system tray icons (hidden icon window is shown in the picture on the right).  By hovering over this icon, a toolbar with several options will appear above the icon.  If you have unpinned the connection banner, it will also appear when you hover over this icon and you can re-pin it to your desktop by clicking the red pin button described above.


  • After running the Client, it will automatically attempt to connect and prompt you for your credentials as shown below. Type in your MSU Active Directory username and password, which is the same username and password you use to log into your computer at Murray State. Click 'OK' to connect.   You can also click the "Save username" box to have the client fill in your username automatically next time.

  • You will now be connected to the MSU VPN. All traffic will be sent down the VPN and through the Murray State network, therefore the only type of connection that will work is Remote Desktop Connection and SSH. All other programs that require Internet connectivity, such as using Internet Explorer will not work until you disconnect from the VPN.
  • To disconnect from the VPN, click the green circle icon in your connection banner (indicated by the green arrow below).  Alternately, you may exit the program to disconnect by right clicking the "Faculty & Staff VPN" text in the connection banner and left clicking "Exit the application" or you may hover over the Client icon in the system tray to bring up the toolbar and click the red X to exit the program (shown by the red arrows below).



5. Connect via Remote Desktop Connection

  • Once you have successfully connected to the VPN, the Remote Desktop Connection window will automatically appear.  Enter the full computer name you obtained for your MSU work PC in step 1 into the field labeled 'Computer:' as shown below. Click on connect and you will be shown the login screen from your MSU work PC.

  • When entering your login credentials in this box, be sure to type 'MSUNET2K\' before your name, including the backslash separator.  Once you have typed this in, the domain should change to 'MSUNET2K' below the login fields.  If you are not able to type in your username, you may need to click "Use Another Account".

  • Remember, once you are ready to disconnect from the VPN, you can either double click on the icon in the lower right of the screen again and select disconnect, or you can right click on the OpenVPN icon and select disconnect. Otherwise your PC will be unable to connect to the Internet.


6. Uninstall the OpenVPN client

  • If the old client is running, make sure to close the client before uninstalling by right clicking on the OpenVPN icon in the bottom right and choosing 'Exit' as shown below. If the client is running, the uninstall process will fail.

  • Once the client is no longer running, you may uninstall the client.
  • Open “Programs and features” by clicking the start button, clicking or search for “control panel” and clicking Programs, and then clicking “Programs and Features.”
  • Double-click on TunXten and click on Uninstall


For additional assistance with VPN, please contact the Service Desk at 270-809-2346 or


Article ID: 22532
Thu 1/5/17 4:23 PM
Thu 1/30/20 10:26 AM