WebEx Calling FAQs

This article will help answer some of the basic questions and issues you may have. You can also refer to the WebEx Calling Migration article for more information on your phone's basic features and how to use them. 

Voicemail Support

Voicemail Access

• Press the “tape deck” or “messages” button on your desk phone or softphone application. This will dial directly into your mailbox
• If you need to access your mailbox or another mailbox remotely or away from your deskphone or softphone
  • Dial 2300 on any WebEx phone
  • Press * + the extension of the voicemail box + #
  • Enter PIN (Passcode) + #

Resetting Voicemail PIN

First time using voicemail or if your passcode (PIN) has been reset to the default 006781.

• Press the “tape deck” or “messages” button on your desk phone or softphone application. This will dial directly into your mailbox
• Enter the default passcode followed by pound.
  • 006781 + #
• Enter New passcode followed by pound
  • XXXXXX + #
• Re-enter New Passcode followed by pound
• Press 1 to access voicemail box

Voicemail PIN requirements are as follows:

• Use 6–30 digits (needs minimum of 6)
• Use a variety of digits and avoid patterns

PIN cannot have any of the following:

• Repeat digit patterns (e.g. 121212 or 13571357)
• Use any of your last 10 voicemail PINs
• Use your current PIN in reverse order
• Use your phone number or extension
• Use the same digit more than 3 times in a row (e.g. 222211)
• Use more than 3 consecutive ascending or descending digits (e.g. 1234 or 9876)
• Use your phone number or extension in reverse order

Additional Call Forwarding Options

To view the Call Forwarding options for your extension, click the "Forward" option on your screen. The options are:

• Forward All
• Forward when Busy
• Forward no answer

To forward all incoming calls for your extension to voicemail, dial *55+Extension

Known Issues and Mitigation

Oversized call progress box

• When a call is answered the box that appears with the connected call is larger and obscures shared lines. Pressing “back” on your phone will hide the call progress for other lines to be visible.
   

Screen Timeout

• The main screen on 8851 phones will go dark when idle. Calls can still be placed and received, the screen will wake up on a button press.
• This should be more adjustable in a future update.
• We are configuring this for 30-60mins to alleviate the issue.
   

Missed call/Voicemail handset indicator

• The red light on the handset will illuminate for shared lines if there is a missed call or voicemail. 
• You can select that shared line and view the missed calls to clear this out.
• For now, it maybe best to ignore the illumination and refer to the display for missed calls/voicemails for your extension.
   

Shared Lines ringing

By default calls to shared lines will also audibly ring to your phone. To disable:

• Click the Gear icon (settings)
• Select 4 (User Preferences) > Select 5 (Ringtone) > Select the line you want to mute > Select No Rington > Press softkey for set