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Murray State University has taken steps to create an accessible student complaint process. The student complaint procedures outlined below are established to address concerns that arise within the University community. When a student encounters a problem or unfair treatment on campus, the student should first try to resolve the issue informally with the faculty/staff member or department directly involved.
Several areas within the University have defined processes to respond to student concerns or complaints directly related to their area, including, but not limited to:
ACADEMIC:
NON-ACADEMIC:
If the issue cannot be resolved through these procedures, a complaint can be submitted to Murray State's institutional accreditor: The Southern Association of Colleges and Schools, Commission on Colleges at 1866 Southern Lane, Decatur, GA 30033.
Information concerning the process to follow and the forms to file can be found at https://commissioncu.org/accreditation/file-a-complaint/#file-a-complaint
Students can also contact the Kentucky Council on Postsecondary Education (CPE) at 1024 Capitol Center Drive, Suite 320, Frankfort, Kentucky 40601-7512.
Information about filing a complaint with CPE can be found at https://cpe.ky.gov/campuses/consumer_complaint.html