Emergency Remote Access

This form is to be used by supervisors to request remote access for their employees during the current COVID-19 (Coronavirus) situation

Remote access is defined by an employee who needs access to network shares, an on-campus computer for accessing web-based applications (like Banner, Recruit, AppXtender, etc), or for access to specialized software on their office computer from a remote location. Once Information Systems has enabled remote access, further information will be provided to the employee.

Work Remote Options and Instructions for this form

NOTE: If an employee already has remote access to their computer or network shares, this form does not need to be completed on their behalf. This includes using the VPN client or the VMware Horizon Client. This form is intended for employees who do not yet have remote access. 

Please only submit one employee per ticket.

Employees who need access to only Network Shares and/or Web Applications

Supervisors should fill out this form for an employee who uses network shares to save files, or who needs access to web-based applications like Banner, AppXtender, Recruit, etc.

In this form, we will only be requesting the employee's username. Once access has been granted, the employee will need to follow the instructions in our "VMware Horizon Client" article for instructions on downloading the Horizon Client and accessing their virtual desktop. The virtual desktop will automatically connect to the employee's network drives. 

Employees who need access to only files saved locally to office computers (and not to any specialized software)

Because local computers are not backed up and network shares are, Information Systems requests employees to move important and needed files to a network share. The supervisor should then fill out this form for the employee. If the employee needs access to specialized software on their office computer, see below.

In this form, we will only be requesting the employee's username. Once access has been granted, the employee will need to follow the instructions in our "VMware Horizon Client" article for instructions on downloading the Horizon Client and accessing their virtual desktop. The virtual desktop will automatically connect to the employee's network drives and will have access to web-based applications that require a Murray State network connection. 

Employees who need access to specialized software on office computers

Applications like Google applications, Microsoft Office, Adobe Reader, and browsers are not considered "specialized software."

Supervisors should complete this form for any employee that will be required to work remotely and needs access to specialized software on their local computer to perform their job. In this form, we will need to know:

  • the employee's username,
  • the computer name of the employee's office computer, and
  • the software the employee will need access to. 

Once access has been granted, the employee will need to follow the instructions in our "VMware Horizon Client" article for instructions on downloading the Horizon Client. After entering in their network credentials, the employee will be logged directly into their office computer. 

What about VPN?

Employees who already have and use VPN do not need to request any additional remote access. These employees should test their VPN connection from home as soon as possible to address any issues. In January 2020, new versions of the VPN client were released. All VPN clients must be upgraded to the newest version to work properly. The download files, as well as instructions for uninstalling the old client and installing the new client, are in our "Off-campus Access/VPN Information & Instructions" article.