Services A-Z (95)
Your network account is used for logging on to campus computers. If you know your myGate credentials, you may activate or reset your network account through myGate. For further assistance, please use this service request or call 270-809-2346 to contact the Service Desk.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
Have an account added to be able to log in to the PCI domain.
Have a file added to the fileshare inside of the PCI Card Holder Data Environment.
To add or remove a networked printer, or to enable or disable features of an existing networked printer, please use the service request form to submit information about the printer.
Akindi is a Scantron alternative used for multiple choice examinations.
Akindi is a Scantron alternative used for multiple choice examinations. Instructors may request one-on-one or group training sessions to see how Akindi can be used.
Set up automated monitoring and alerting on a server.
Update SSB Role for EPAF Administrator, Effort Certification Administrator, Labor Redistribution Initiator, and Master Salary Planner.
New document type requested for application/folder in BDM/ApplicationXtender.
Request to have your BDM/ApplicationXtender account reset (unlocked).
BigBlueButton is a web conferencing system that is integrated with Canvas.
BigBlueButton is a web conferencing system for online learning. Instructors may request one-on-one or group training sessions to see how BigBlueButton can be used.
Blackboard Collaborate is a web conferencing system that can be used in Canvas.
Blackboard Collaborate is a web conferencing tool that can be used in Canvas. Instructors may request one-on-one or group training.
Generic ERP-related Production Support
If you experience an issue with Canvas, please contact TSCS through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Canvas is the Learning Management System used at MSU. Instructors may register for scheduled workshops and seminars or request customized one-on-one or group training sessions.
Request to have a Cognos report promoted from TEST to the PRODUCTION environment.
MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.
When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.
If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.
Request that a university device be connected to a networked printer.
Mailing lists (listservs) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
If a current employee or student worker has changed departments, replaced another employee, or been given additional duties, please use this service to have the employee's network access changed.
If you are needing reports or information extracts from an Academic, Student, or Business area, please provide details about your request.
Restore or recover an existing database from backup. Clone, refresh or replace an existing database with a copy from another instance (example: production over test). Migrate an existing database to another server. Support is provided for Microsoft SQL Server (Standard or Enterprise) or Oracle Enterprise.
Request a new database installation, which may also include database software installation and configuration. Support is provided for Microsoft SQL Server (Standard or Enterprise) or Oracle Enterprise.
MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created or a password for an existing account to be reset.
Find campus phone numbers and other contact information.
Provide DNS and/or Hostname information when you need to add, change, or remove a DNS entry.
Modify Effective Date for Banner Finance Fund and ORGN Codes
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Training on Google Apps – such as Gmail, Documents, and Calendar – is provided to support university communication and collaboration.
Sign up to receive Murray State University emergency communications as text messages sent to your SMS-capable cell phones.
Request single sign-on (SSO) integration for an external system.
Local file shares and network drives containing sensitive data should always be encrypted. Use this service to schedule file share encryption.
Request a Fax Line for your department or group.
Request a change to firewall security policy—either restricting access or allowing additional access through University firewalls.
To request technology support, please contact the Service Desk for suggestions or solutions.
Faculty and staff may request access to Microsoft Imagine.
Information Security Awareness Training is available through Canvas. The "Securing the Human" training videos inform employees about the dangers in today's online world and how to avoid falling victim to hackers.
Request a MeetMe conference phone number for your department/group.
If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.
Restore a file on a network share to a previous version, or recover a file that has been deleted from a network share.
Request network accounts for new university employees, student workers, or Graduate Assistants. Please list the network drive(s) or additional access that is needed.
Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.
If you have reason to believe an information security breach has occurred, please use this service to notify MSU’s Information Security team to investigate.
Request that a running process be monitored for performance characteristics.
Request MSU’s Information Security Team to conduct a review of a product/service under consideration for purchase.
RacerNet updates can be requested through this service. These updates include correcting broken or outdated links.
racerVision is Murray State University's digital signage solution. Please contact TSCS for support, including account and channel player management.
racerVision is Murray State University's digital signage solution. Please contact TSCS for training opportunities.
If you are experiencing a problem with your cable television, please first try the suggestions provided on this service page. If the problem continues, please use this service request to provide more information.
Report a hardware problem with a campus computer or other university technology.
Report problems with a campus printer, copier, or MFP.
Report a problem with software on campus computers or other university technology.
If you have received an email that looks like a phishing attack, please report it and change your email password.
Request a new report or a modification to an existing report created using the ERP report writing software (Cognos/Argos).
Can't find the training request you are looking for? Use this service to request training.
Canvas course shells may be used for course development, training, user group communications, and committee work.
Guest wireless accounts may be requested for Murray State University guests who will need a network account for multiple days and/or the traditional guest account generation does not meet their needs.
Request a modification to an existing UC4/AppWorx job or process, e.g., term code changes, schedule/calendar changes, data/report delivery method changes.
If students are unable to register their devices on the network, they can request assistance with registering those devices.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Respondus, Lockdown Browser, and Monitor are tools designed to help instructors create and manage online exams. Instructors may request one-on-one or group training to see how Respondus tools can be used inside Canvas.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
MSU RacerMail (Email) accounts may be temporarily blocked / suspended when they are suspected to be compromised. The account can be restored by request.
Backup or restore a server or file(s).
Permanently shut down a server and remove it from service.
Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.
Provide replication of server for Disaster Recovery. The “Recovery Point Objective” should be used to tell us how often we should replicate the server, and equates to how much lost time can be tolerated.
Schedule a snapshot of a virtual server.
Request to install server software upgrades or patches.
Add more space to a server’s hard drive
Secure FTP (SFTP) accounts are used to post and update web content on RacerNet. They may be requested by faculty and staff.
Secure FTP accounts for student organization sites on RacerNet may be requested by student organization advisors.
Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.
Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Users may request an SSL Certificate for applications or devices that require encryption. The domain will be restricted to murraystate.edu or msunet2k.edu
OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.
TSCS provides online survey development and support for MSU Faculty and Staff using an annual license of SurveyMonkey.
Tegrity is Lecture Capture software that records the content shown on the computer screen, along with the Instructor's audio (video is optional). Tegrity captures, stores, and indexes this content online for students to access at their convenience.
Tegrity is Lecture Capture software that records the content shown on the computer screen, along with the instructor's audio. Tegrity captures, stores, and indexes this content online for students to access at their convenience. Instructors may request one-on-one or group training.
Turnitin is a plagiarism detection service that integrates with Canvas. If you experience an issue when using Turnitin, please describe the occurrence when you request support.
Turnitin is a plagiarism detection service that integrates with Canvas. Instructors may request one-on-one or group training.
Update the campus location and office phone number listed in the People Finder online directory.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Use this service to request support for an existing Virtual Desktop.
Request voice mail service for an existing campus phone.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at email@example.com or 270-809-2346.