WebEx Calling Migration

A quick guide to the migration from on premise phone system to WebEx Calling, a cloud service, occurring early 2026.

This is a quick guide to the migration from on premise phone system to WebEx Calling, a cloud service, occurring early 2026.

ARTICLE QUICK ACCESS:

• What to Expect During Migration?
• What Happens on the Day After Migration?
• Are There Any Differences?
• What about Remote Phone Access or Jabber?
• What if There is a Problem with my Phone After Migration?
• Phone Basic Features

What to Expect During Migration?

An email or communication will be sent indicating when your group/area/building will migrate to the new platform. Including instructions on what to do on Day 1.

• Migrations will occur outside of normal business hours
• During migrations phones will reboot a few times
• Calls will be briefly unavailable for the numbers being moved

 

What Happens on the Day After Migration?

On Day 1, users with voicemail boxes will need to set your PIN and record any appropriate greetings. Unfortunately, these will not be able to be migrated over into the new system.

The default password or pin for all new accounts on the Murray State voicemail system is MSU1 or (006781). During the first login, you will be taken through an automated setup process where you will be prompted to record a greeting or name and reset your password. Once you complete the setup you will not hear it again.

For forgotten voicemail passwords, or if a mistake is made, please use the "Voice Mail Support" service request for assistance.

Setup Voicemail

1. Press the Voicemail softkey
2. Enter the default PIN of 006781
3. Change your PIN to one of your choosing
4. Cannot be the phone’s extension or any part of the phone number
5. Minimum of 6 Digits
6. Maximum of 30 Digits
7. Cannot repeat digits, have consecutive digits, or reverse patterns
8. Record your Voicemail Greeting

Perform a Test Call

If you chose, you may test a call to and from your another phone or place an off campus call to ensure all is working as expected.

Are There Any Differences?

Overall, phones will work as normal but there are a few cosmetic and functional differences with WebEx Calling.

Directory access

• Requires an additional button press
• Press the button selecting category and select the personal or WebEx directory
• For Directories and Call Logs, press the (*) Information and Setting button then Recents to access the call log menus

Screen Timeout

• The main screen on 8851 phones will go dark when idle. Calls can still be placed and received, the screen will wake up on a button press.
• Adjustable in a future update

Screen Background

• Screen Backgrounds may be different after the migration

Additional options on the soft button including new functionality

 

What about Remote Phone Access or Jabber?

WebEx VoIP Installers and Instructions

Once migrated, the Jabber app will no longer work for the migrated phone numbers. You will need to install the WebEx Calling Application instead. This applies to both mobile devices and computers.

1. Uninstall the Jabber Application
2. Contact the service desk or your technician if you need assistance
3. Download and install the WebEx Calling Application
4. Sign into the WebEx Application
5. The sign in will be your Murraystate login, NOT the previous Jabber credentials
6. Verify your phone number

In testing we have found the WebEx application is more stable and user friendly than Jabber

What if There is a Problem with my Phone After Migration?

If there is a problem post migration with either the phone functioning or missing features, we ask that a ticket be put in for the affected phone number(s) and we will address it as soon as possible.

Service - Remote Phone Support

 

Phone Basic Features

ADJUST VOLUME AND RINGER

• Volume settings for the handset, headset and speakerphone must be adjusted separately while in use.
• Press the Volume button, then press the Save softkey to set the volume level.
• To adjust the ringer volume, press the Volume button and Save softkey while the handset is in the cradle. 

PLACE A CALL

• Place a call by lifting the Handset, pressing the Line button for your extension, the Speaker button, the New Call button, the Headset button or a Speed Dial button. 
• To dial a local, off-campus number, you must dial 8 + area code + the phone number.
• To dial a long distance, off-campus number, you must dial 1 + 8 + area code + number.
• To dial a toll-free number, you must dial 8 + 1 + 8XX + number.
• NOTE:  For emergency dialing, press 8,911 or 911.

PLACE AN INTERNATIONAL CALL

• To dial an international number, you must first dial 1 8 011 + country code + city code + local number. Press the pound key (#) after dialing the complete number.  

HOLD AND RESUME 

• Place a call on Hold, by pressing the Hold softkey. To return to the call on hold, use the Resume softkey.
• If multiple calls are on hold, use the Navigation button to select the desired call before pressing Resume, or press the blinking Line button of the call you want active before you press Resume.

TRANSFER CALLS

To transfer a connected call: 

1. Press the Transfer softkey
2. Enter the extension number 
3. Either press Transfer again immediately when you hear the call ringing to release the call, or wait for the transfer recipient to answer and then press Transfer again. 
4. If the recipient is unable to accept the call, press EndCall, then Resume to return to the original call.

To transfer a call directly to voice mail: 

1. During the call, press the Transfer softkey
2. Press *
3. Enter the extension to which you want to transfer 
4. Press Transfer

FORWARDING ALL CALLS 

• To call forward your phone to another extension, press CFwdALL softkey and enter desired extension.
• You will hear a short beep, and a forwarded message will show on your phone screen.
• To remove the call forward, press the CFwdALL softkey again.

CONFERENCE CALLS 

To place a conference call:

1. Get the first conferee on the line 
2. Press the More softkey
3. Press Confrn (automatically puts your call on hold and gives dial tone to add next party to call)
4. Enter next conference participant’s phone number
5. After call connects, press Confrn again to add the new party to the call.
6. Follow this procedure to add each participant.  
   NOTE: Six connections, including the initiator, are the maximum number of connections allowed in a conference call.  

DIRECTORIES/CALL LOGS

• Press the Directories button to access logs of Missed, Received and Placed calls.  Once the desired entry is located, use the softkeys for more info.
• A maximum of 100 records are stored in each of these logs and are collected for each line on your phone.
• You may use the Edit Dial softkey to edit the number and dial, if desired.
• The Corporate Directory may also be selected from the directory list.  You may enter criteria for first name, last name, or number and press Search to locate qualifying entries.