NEW! View the "Creating, Viewing, and Updating Tickets" article to learn how to submit requests for support, and view your existing requests.

You can easily request services and help online by using MSU’s Service Catalog.

Browsing Services

  1. Click on the gold "Request Assistance" button above.
  2. Browse through the categories to find the service you need.
  3. If the service is requestable online, click on the appropriate button on the right side of the page to access the request form. Your request will be routed to the appropriate technician.

Searching for Services

  1. Click on the gold "Search" button above.
  2. Enter your search criteria in the "Search" field and hit Enter.
  3. Use the descriptions to find the service you need, and click the title of the service.
  4. If the service is requestable online, click on the appropriate button on the right side of the page to access the request form. Your request will be routed to the appropriate technician.

Racer Restart - Fall 2020

Murray State University has put together several websites to assist students, their families, and the MSU campus community for the summer and fall semesters:
Racer Restart - Fall 2020 website has all your resources, frequently asked questions, Racer Safe and Healthy Guidelines, and campus updates for Fall 2020.
Racer Success - Academic Resources for Students and Families

COVID-19 Resources and Updates

Murray State University continues to proactively monitor and assess the COVID-19, novel Coronavirus. Current campus updates, an FAQ, and other resources and helpful links are available at https://murraystate.edu/healthupdate/.

Technical Pandemic & Disaster Planning Quick Guide

Information Systems has provided information designed to help campus users maintain connection to vital systems in the event that access to campus offices or computers is not available. A quick guide for working remotely, communication tips and tools, and resources for faculty, staff, and departments is available in the Technical Pandemic & Disaster Planning Quick Guide article.

Emergency Information during severe weather and weather-related electrical outages will be communicated via an all-user email, MSU Facebook page, MSU Twitter account, the MSU Homepage, and WKMS-FM 91.3 FM station.  Read more about University Weather Alerts.

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Service Desk Contact Information

   Oakley Applied Science Building North (3rd floor)

  Walk-In Hours:
Mon - Fri, 8 AM - 4:30 PM

  Phone Support:
270-809-2346
Mon - Fri, 8 AM - 4:30 PM

New to the Service Catalog: Administrative Offices Procedures and Forms!

Articles and information previously located on MSU's Support Site (support.murraystate.edu) are now located in the Service Catalog's Knowledge Base. Use the Search bar in the top right area for the quickest way to find what you are looking for.