Knowledge Base

Categories (10)

Information about usernames, passwords, and access

RacerMail and Google Apps
racerVision Digital Signage
Emergency Notifications

Canvas - Respondus - TurnItIn - Akindi - BigBlueButton - Zoom - Studio

Campus phone system
Network and internet
File shares

CHFA - COB - COEHS - SONHP
Classroom and Lab Support
Other college-specific services

Computer Support and Troubleshooting
Printers and Printing
Software Services

One-on-one or Group

Banner/myGate
Recruiter - ERP

IT Security Training
PCI Compliance

HR - Accounting - Payroll
Student Financial Services

Articles (16)

Technical Pandemic & Disaster Planning Quick Guide

This article provides a "quick reference guide" for campus personnel in the event of a pandemic or disaster. Included is support information related to working remotely, as well as emergency contact numbers and websites.

Tickets - Creating, Viewing, and Updating

This article is to help the employees and students understand how to submit a ticket, check a ticket’s status, view existing tickets, and respond to tickets in the Service Catalog.

Tickets - Status Definitions

This article is to help employees and students understand what a ticket's status means.