In compliance with Murray State’s new communication policy, beginning Fall 2009 – students will receive their billing statements through their myGate account. When bills have been generated by the Bursar’s Office, students will be notified through an email that will be sent to their Murray State email address. Authorized users who have been set up by their students through myGate will also receive an email to the email address they have specified. The email will provide a link to the myGate log in screen or the Authorized User billing and payment center. Students and authorized users will use their log-in credentials to enter the system. Authorized users will be able to immediately view the billing webpage – but students logging in through their myGate account will need to click on the MONEY tab and follow the link that says “My Account/View Your E-Bill” in order to be automatically directed to the billing website.
From the welcome page of the billing website, users will be able to see several tabs both across the top of the page and in the box that reads “Quick View”. The “Current Account Status” in the Quick View box will show the balance on the account and also provides a link to make a payment or view current activity. Current activity is the most up-to-date information and will often times show charges that have been added or credits that have posted to the account after the official E-Bill has been issued.
To view the E-Bill, students & authorized users can click on the E-Bills tab or link (at the top or bottom of the page). If you click on the link at the top of the page, the most current E-Bill should pull up. A drop down menu on the left side of the screen next to the sentence “View Statement” will allow users to view E-Bills from previous semesters. If you click on the E-Bills tab in the Quick View box, you may click on the link in the words “latest bill” in the sentence “Your latest bill for Student Account was posted on XX/XX/XXXX.” This will take you to the most recent E-Bill statement, or you may click on the Student Account link under the Account Type and select the date for the E-Bill that you would like to view. You may also choose the “make a payment” link on this page to make a payment using a debit card, electronic check from a checking or savings account or a credit card (excluding VISA credit cards – which the University does not currently accept).
When viewing the E-Bill, you will see the due date reflected in the top right hand corner of the billing statement. The charges and credits are broken down into two separate columns and totaled at the bottom of the bill. Charges include anything that has been added to the student account for the current semester. Common charges under this category include: tuition, housing/dorm expenses, meal plans, and course fees. Credits/Anticipated Credits will show any payment that has been made to the account as well as the amount of loan/grant/scholarship money that is expected to apply to the student account during the semester. Often times this amount has not been applied to the student’s account at the time of billing. Federal regulations often times restrict the time period that federal money is allowed to apply to student accounts. However, if the money is showing as anticipated credit, the university will grant the student preliminary credit and reflect the credits against the amount due. The credits/anticipated credits are subtracted from the total amount of the charges, and this total is added to previous semester balances (if there is a balance outstanding) and reflected in the AMOUNT DUE at the bottom of the E-Bill statement.
When reviewing the E-Bill statement, it’s important to take note of any messages from the Financial Aid Office or Bursar’s Officce.
Guide to understanding your E-Bill