Password Support & Recovery


This article will walk you through updating your current password, as well as resetting a forgotten password.



Beginning July 18, 2023 and with the release of the new login portal, Murray State University is improving the password reset process for the campus community.  Depending on your need, there are two ways to reset you password:

NOTE: Before you can use either option, please make sure you have claimed your account using the instructions in our Login Portal - Claim Your Account article.

If you have claimed your account and know your password

Go to and sign in with your MSU username and password, and authenticate with Duo if prompted.

Click on the profile icon, then select the "Change Password" option

On the next screen, you will need to provide your current password, and then enter and confirm your new password. Once you have successfully entered in your new password twice and ensured that it means our password requirements, you can click the gold "Save" button to confirm your changes. 


If you don't know your password

Go to and enter your username and click "Go."


On the next screen, click "Forgot Password?"


As soon as you click "Forgot Password?" you will receive a text message with a 6-digit one-time access code. Enter that access code into the "Enter Code" box and click "Go."


Errors and Troubleshooting

I received an "Authentication Failed" error.

This means either your username and/or your password was incorrect. Click the "Start Over" button, and carefully retype your username (you do NOT need the part). On the next screen, carefully retype your password. If you still get this error message, click the "Forgot Password?" link to have a "one time access code" sent to your cell phone, and follow the instructions above in this article. If you still are unable to login or you don't receive the text message, please contact the Service Desk at 270.809.2346 or by for assistance.


Didn't receive a text message?

If you clicked the "Forgot password?" link but didn't receive a text message, it may be that your mobile phone number has not updated with Murray State University. Please contact the Service Desk at 270.809.2346 or by for assistance. Once you have successfully logged in, we highly recommend you update your phone number inside myGate using the Update Your Phone Number or Mailing Address in myGate article.


I received a "The password you have chosen has previously appeared in a known data breach and should not be used. Please select another password."

This doesn't mean your account has been compromised, but it does mean that the password you are trying to use has been found in a data breach elsewhere. It's best to try using a completely different password. And if the password you were attempting to use is used in any of your other accounts, change that password as well..


I received a "Password contains an illegal word."

Check the list for words you shouldn't use, like your first name, last name, email address, etc. This also includes common passwords like "password" or "123456" or "murray" or "racers." This is not a complete list, just an example.


I received a "The required CSRF token is missing or invalid."

This generally means the webpage has timed out. Please click the "Start Over" button or refresh your browser to try again.


I received a "The password update operation has failed."

Please call the Service Desk at 270-809-2346 for assistance.



Article ID: 22550
Fri 1/6/17 11:38 AM
Mon 10/16/23 4:24 PM

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