Murray State Account Support

See our Accounts, Usernames, and Passwords Guide for more information about your Murray State Account. Your Murray State Account provides you access to MSU systems including myGate, Canvas, and campus computers and wireless networks.

NOTE: If you need assistance with myGate Two-Factor Authentication or the Duo mobile app, please view our myGate Two-Factor Authentication articles.


If You Have Not Yet Enrolled in Password Self-Service

Please call the Service Desk at 270-809-2346 to have your myGate Password reset.

You may then log in to myGate and create a new password. We recommend using the Consolidated Credentials option so that the same password may be used for Murray State systems and RacerMail. For help, see Password Requirements and Tips.

If You Have Enrolled in Password Self-Service

If you are unable to log into your Murray State account, but you have enrolled in Password Self-Service, please click on the "Request This Service" button at the right. This button will redirect you to the Password Self-Service system.

Once you authenticate with Password Self-Service by phone call or SMS*, you can reset your password.

If at any time you forget your Murray State account password, just use the "Forgot My Password" link on the myGate login page to be redirected to the Password Self-Service site.

For more information, please visit Password Self-Service help article.


To Enroll or Modify your Password Self-Service Settings

The Password Self-Service system allows you to reset your Murray State account password without having to call the Service Desk. To enroll, you will need to already know your Murray State account password.

To enroll or modify your Password Self-Service settings, log in to myGate and find the gold box on the Home tab, OR follow the instructions in our Password Self-Service article.


*Please note that by using SMS, standard charges according to your mobile service provider will apply.

Available To:

MSU Faculty, Staff, Students, and Affiliates with myGate accounts

Request This Service

Related Articles (3)

This article provides an overview of MSU accounts, usernames, and passwords. This includes password assistance, password requirements, account durations, and more.
Password Self-Service is the password recovery system that will allow a faculty, staff, or student to reset their myGate, Canvas, Network/Wireless, or library resources password without having to call the Service Desk.


Service ID: 12361
Wed 2/24/16 2:30 PM
Mon 8/3/20 2:28 PM