The Cisco VoIP phones utilize the Cisco Unity Voicemail system.
ARTICLE QUICK ACCESS:
If you are needing the Jabber installers, instructions, or access to CallManager, please view the Jabber VoIP Installers and Instructions article. Please note that you will be prompted to login if you haven't already done so.
Voicemail Password/PIN
The default password or pin for all new accounts on the Murray State voicemail system is MSU1 or (6781). During the first login on a new account, you will be taken through an automated setup process where you will be prompted to record a greeting or name and reset your password. Once you complete the setup you will not hear it again
For forgotten voicemail passwords, use the "Voice Mail Support" service request to get that reset.
Access Voicemail
To access your voicemail from your desk phone, press the Message button or pick up the handset and press the Message button. Enter your pin number (password) then #.
NOTE: If you choose to press the messages button without picking up the handset on a phone with multiple lines, you must make sure the correct directory number is selected first. It is possible the phone will default to another line with voice mail waiting.
To access your voicemail from another VoIP phone on any MSU campus:
- Press the Messages button on the phone
- Press *
- Enter your 4-digit extension followed by #
- Enter your voicemail pin number followed by #
To access your voicemail from a phone outside the MSU network:
- Dial 270-809-1500
- Press *
- Enter your 4-digit extension followed by #
- Enter your voicemail pin number followed by #
Managing Voicemail Messages
After entering your password, you have the following options:
- Press 1 to hear new messages.
- Press 2 to send a message.
- Press 3 to review old messages, and then press 1 to hear saved messages or 2 for deleted messages.
WHILE LISTENING TO MESSAGES
- Press 1 to Restart message
- Press 2 to Save message
- Press 3 to Delete message
- Press 4 to Slow Playback
- Press 6 to Fast Playback
- Press 7 to Rewind (5 seconds)
- Press 8 to Pause
- Press 9 to Fast Forward (5 seconds)
- Press # to go to End of Message
AFTER LISTENING TO MESSAGES
- Press 1 to Repeat message
- Press 2 to Save message
- Press 3 to Delete message
- Press 4 to Reply to sender
- Press 5 to Forward Message
Voicemail Settings
CHANGE VOICEMAIL PIN/PASSWORD
- Access voicemail. Press 4 3 1. Enter your new pin and press #.
- Re-enter your new pin and press # to confirm.
CHANGE RECORDED NAME
Access voicemail. Press 4, 3, 2. At the tone, record your name or press * to keep current recording. When finished, press #.
Voicemail Greeting Types
Cisco Unity Connection allows you to record up to six personal greetings. You can enable as many greetings as you want. The six personal greetings and how they work are described below. Note that Unity plays the greetings that you enable for the applicable situation, while some greetings override other greetings when they are enabled.
Alternate Greeting
Enable the alternate greeting to play when you want to indicate special circumstances, such as when you are on vacation. When it is enabled, the alternate greeting overrides all other greetings.
Example: “I will be out of the office until <date>.”
Busy Greeting
Enable the busy greeting to indicate when you are on the phone. When it is enabled, the busy greeting overrides the standard, closed, and internal greetings when your phone is busy.
Example: “I am currently on another line, please leave a message.”
Example: "You have reached the office of [name] at [Department Name].While I am in the office, I am currently on another call. Please leave your name and number and I will return your call as soon as possible."
Internal Greeting
Enable the internal greeting to provide information that coworkers need to know. When it is enabled, the internal greeting overrides the standard and offhours greetings, and plays only to callers within your organization when you do not answer your phone.
Example: “I will be in conference room B until noon today.”
Closed Greeting
Enable the closed greeting if you want to play a special greeting during non business hours (4:30pm. – 8:00am). When it is enabled, the closed greeting overrides the standard greeting during non business hours.
Example: “Sorry, I am not available to answer your call. University office hours are <times>.”
Standard Greeting
The standard greeting plays during the business hours that Murray State University is open (8:00am – 4:30pm, Monday–Friday) or in other situations when no other greeting is enabled. By design, the standard greeting cannot be disabled.
Example: "You have reached the office of [name] at [Department Name]. I am unavailable to take your call at this time. Please leave your name and number and I will return your call as soon as possible. Thank you for calling and have a great day."
Holiday Greeting
Enable the holiday greeting if you want to play a special greeting during a holiday. Using one holiday greeting covering all scheduled holidays may be best practice. When it is enabled, the holiday greeting overrides the standard greeting and will activate each time there is scheduled holiday.
Example: “Murray State University is currently closed for a scheduled holiday. All offices will reopen on [date] at [time]."
TO CHANGE RECORDED GREETING
Access voice mail. Press 4 1. After you listen to your current greeting, select one of the following:
Press 1 to hear and re-record greeting
Press 2 to enable or disable alternate greeting
Press 3 to record or edit a different greeting
Press 4 to hear all your greetings
Press 0 for Help
Press * to Exit
Phone Basic Features
ADJUST VOLUME AND RINGER
- Volume settings for the handset, headset and speakerphone must be adjusted separately while in use.
- Press the Volume button, then press the Save softkey to set the volume level.
- To adjust the ringer volume, press the Volume button and Save softkey while the handset is in the cradle.
PLACE A CALL
- Place a call by lifting the Handset, pressing the Line button for your extension, the Speaker button, the New Call button, the Headset button or a Speed Dial button.
- To dial a local, off-campus number, you must dial 8 + area code + the phone number.
- To dial a long distance, off-campus number, you must dial 1 + 8 + area code + number.
- To dial a toll-free number, you must dial 8 + 1 + 8XX + number.
- NOTE: For emergency dialing, press 8,911 or 911.
PLACE AN INTERNATIONAL CALL
- To dial an international number, you must first dial 1 8 011 + country code + city code + local number. Press the pound key (#) after dialing the complete number.
HOLD AND RESUME
- Place a call on Hold, by pressing the Hold softkey. To return to the call on hold, use the Resume softkey.
- If multiple calls are on hold, use the Navigation button to select the desired call before pressing Resume, or press the blinking Line button of the call you want active before you press Resume.
TRANSFER CALLS
To transfer a connected call:
- Press the Transfer softkey
- Enter the extension number
- Either press Transfer again immediately when you hear the call ringing to release the call, or wait for the transfer recipient to answer and then press Transfer again.
- If the recipient is unable to accept the call, press EndCall, then Resume to return to the original call.
To transfer a call directly to voice mail:
- During the call, press the Transfer softkey
- Press *
- Enter the extension to which you want to transfer
- Press Transfer
FORWARDING ALL CALLS
- To call forward your phone to another extension, press CFwdALL softkey and enter desired extension.
- You will hear a short beep, and a forwarded message will show on your phone screen.
- To remove the call forward, press the CFwdALL softkey again.
CONFERENCE CALLS
To place a conference call:
- Get the first conferee on the line
- Press the More softkey
- Press Confrn (automatically puts your call on hold and gives dial tone to add next party to call)
- Enter next conference participant’s phone number
- After call connects, press Confrn again to add the new party to the call.
- Follow this procedure to add each participant.
NOTE: Six connections, including the initiator, are the maximum number of connections allowed in a conference call.
DIRECTORIES/CALL LOGS
- Press the Directories button to access logs of Missed, Received and Placed calls. Once the desired entry is located, use the softkeys for more info.
- A maximum of 100 records are stored in each of these logs and are collected for each line on your phone.
- You may use the Edit Dial softkey to edit the number and dial, if desired.
- The Corporate Directory may also be selected from the directory list. You may enter criteria for first name, last name, or number and press Search to locate qualifying entries.
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