Student Complaints

Murray State University has taken steps to create an accessible student complaint process. The student complaint procedures outlined below are established to address concerns that arise within the University community. When a student encounters a problem or unfair treatment on campus, the student should first try to resolve the issue informally with the faculty/staff member or department directly involved.

Several areas within the University have defined processes to respond to student concerns or complaints directly related to their area, including, but not limited to:

ACADEMIC:

• Academic Appeals (https://www.murraystate.edu/academics/RegistrarsOffice/records.aspx)
• Residency Status (https://www.murraystate.edu/academics/RegistrarsOffice/Policies.aspx)
• Tuition Appeals (https://www.murraystate.edu/Admissions/BursarsOffice/ProRationOfCharges.aspx)

NON-ACADEMIC:

• Discrimination Grievances (https://www.murraystate.edu/about/administration/OfficeOfInstitutionalDiversityEquityandAccess/DiscriminationGrievances.aspx)
• General Student Complaint Procedure (https://www.murraystate.edu/academics/RegistrarsOffice/pdf/GeneralStudentComplaintProcedureReqtoAmendRecord.pdf)
• Police Department Complaint/Inquiry (https://www.murraystate.edu/about/Offices/police/media/MSU_PD_Complaint_Form_2-2020.pdf)
• Student Conduct Violation (https://www.murraystate.edu/about/administration/StudentAffairs/policies.aspx)
• Student Disciplinary Procedures (https://www.murraystate.edu/about/administration/OfficeOfInstitutionalDiversityEquityandAccess/policiesProcedures.aspx)
• Whistleblower (https://www.murraystate.edu/about/administration/PresidentsOffice/internal-audit/report-concerns.aspx)

If the issue cannot be resolved through these procedures, a complaint can be submitted to Murray State's accreditor at: Commission on Colleges, Southern Association of Colleges and Schools, 1866 Southern Lane, Decatur, GA 30033-4097.

Information concerning the process to follow and the forms to file can be found at https://sacscoc.org/about-sacscoc/faqs/

Students can also contact the Kentucky Council on Postsecondary Education at 1024 Capitol Center Drive, Suite 320, Frankfort, Kentucky 40601-7512 or complete the online Consumer Complaint Form.