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Article Purpose: This article provides information about various software applications used at Murray State University, including licensing information, support, installation, purchasing, and more.
Software Purchase, Installation, Upgrade, Removal or Support
Software Installation, Upgrade, or Removal support request. Examples of this service include installing versions of Java or other add-ons, upgrading to a new version of Microsoft Office, or removing an application no longer in use.
Technology Purchase Request. Use this to request quotes regarding certain technology purchases, including software, as well as computers and accessories.
Report a Software Problem. Use this to report an issue with software on a campus computer. Examples may include programs not responding or hanging, certain features not working as expected, and error messages.
Campus Software Licenses Contact List
The University maintains software licenses for many different products for academic and institutional use. These licenses are usually maintained by individual colleges or departments. Below is a list of campus-licensed software and the contact for that license. Please note that this is not a complete list and may be subject to change.
SAS or SPSS - The University has a server-based installation of SAS Education Analytic Suite (SAS) and Statistical Package for the Social Sciences (SPSS) that can be used by Murray State faculty, staff, and students for academic or research purposes. Faculty may reach out to their Academic Technology Coordinator to use the system. Staff can contact the Service Desk at msu.servicedesk@murraystate.edu or submit a Software Installation support ticket. Students should contact their professor if SAS or SPSS is being used as part of a course.
ESRI/ArcGIS - Michael Busby, MARC
Microsoft software, including Windows and Office - MSU Service Desk. Students wishing to use Microsoft Office 365 Education can use the instructions in our Microsoft Office 365 article.
EndNote - Don Kim, University Libraries
MatLab - MSU School of Engineering
Finale - Tim McNeely, College of Humanities and Fine Arts
Respondus Test Maker (for instructors) - Information about this tool for instructors can be found in our Respondus Test-Maker 4 article. Support for this tool can be requested with our Respondus, LockDown Browser, or Monitor support request.
Respondus LockDown Browser (for students and instructors) - Information about this tool can be found in our Respondus LockDown Browser article. Support for this tool can be requested with our Respondus, LockDown Browser, or Monitor support request.