Below are the various ticket statuses and their descriptions. You may view your existing ticket requests to see your ticket's status and any updates provided to you by the technician(s).
NEW
Work on a ticket has not been started.
OPEN
Your request has been assigned to the technician or team who will provide a solution.
IN PROCESS
Work has started on your ticket.
CUSTOMER ACTION NEEDED
The technician is awaiting a response from you or another person on this ticket in order to complete your request. This may include an approval, more information about the request or issue, or verification that you have tested the technician's resolution. Check your email or the ticket feed for more information
CLOSED
Work on a ticket has been completed. No further actions are necessary.
CANCELLED
Your ticket was cancelled by your request.
ON HOLD
Work on a ticket is being paused for a specified amount of time. Check your email or the ticket feed for more information.