Tickets - Status Definitions

Below are the various ticket statuses and their descriptions. You may view your ticket requests online.
 

NEW

Work on a ticket has not been started.
 

OPEN

Your request has been assigned to the technician or team who will provide a solution.
 

IN PROCESS

Work has started on your ticket.
 

CLOSED

Work on a ticket has been completed. No further actions are necessary.
 

CANCELLED

Your ticket was cancelled by your request.
 

ON HOLD

Work on a ticket is being paused for a specified amount of time. Check your email or the ticket feed for more information.
 

CUSTOMER ACTION NEEDED

The technician needs something from you to complete your request. This may be a request for approval or verification of work completed. Check your email or the ticket feed for more information.

Details

Article ID: 133724
Created
Thu 8/5/21 3:18 PM
Modified
Thu 8/5/21 3:51 PM