Tickets - Status Definitions

Below are the various ticket statuses and their descriptions. You may view your existing ticket requests to see your ticket's status and any updates provided to you by the technician(s).
 

NEW

Work on a ticket has not been started.
 

OPEN

Your request has been assigned to the technician or team who will provide a solution.
 

IN PROCESS

Work has started on your ticket.
 

CUSTOMER ACTION NEEDED

The technician is awaiting a response from you or another person on this ticket in order to complete your request. This may include an approval, more information about the request or issue, or verification that you have tested the technician's resolution. Check your email or the ticket feed for more information
 

CLOSED

Work on a ticket has been completed. No further actions are necessary.
 

CANCELLED

Your ticket was cancelled by your request.
 

ON HOLD

Work on a ticket is being paused for a specified amount of time. Check your email or the ticket feed for more information.

Details

Article ID: 133724
Created
Thu 8/5/21 3:18 PM
Modified
Wed 11/10/21 1:22 PM