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NOTICE: Beginning Monday, November 14, 2022, all users of Duo will no longer have access to the “Call Me” option when authenticating. All other options are still supported.
If you have received a new mobile device/phone number and need to add it (or remove an old device/phone number) from your Duo Two-Factor Authentication (2FA) you can do so using the instructions below.
NOTE: You will still need access to the device/phone number currently registered for Duo 2FA. If you no longer have access to your old device/phone number, you will need to contact the Service Desk at msu.servicedesk@murraystate.edu.
Go to the myGate login screen and enter your myGate username and password.
NOTE: If you have previously set your browser to remember you for 30 days, you will need to either switch to a new browser or use a private browsing (incognito) session. To open a private browsing session, use the keyboard shortcut Ctrl+Shift+N (Windows/Chrome), Ctrl+Shift+P (Windows/Firefox, Microsoft Edge, Internet Explorer) or Command+Shift+N (Mac).
Before accepting any authentication (via a push or otherwise) click on the Other options link on the bottom.
Then select the Manage devices option from the list provided.
You will then be asked to confirm it’s really you. Choose an authentication method to verify your identity.
Add a Device
Click on the Add a device link from the device management portal.
Follow the instructions on the screen to add the new device. For additional help, view the instructions in the “Enroll in Duo Two-Factor Authentication” article. Once complete, you will see multiple devices listed.
You can click on the Edit button on the Manage Devices page to change the name of your device for easier identification, as well as to delete a device from your Duo 2FA account.
Remove a Device
The Manage Devices page will present any devices associated with your myGate account. Click Edit next to the device you wish to edit or remove. Click on the red delete button.
*You will be asked to confirm it’s really you. Accept the auto push notification or choose an authentication method to verify your identity.
NOTE: If you only have one device associated with your myGate account, you will NOT be able to remove it until you’ve added another device.
Once you click the red delete button, you will be prompted to confirm the removal of that device. Click Remove to finish.
myGate 2FA Assistance
For support, please call the MSU Service Desk at 270-809-2346 or email us at msu.servicedesk@murraystate.edu. Our office hours are Monday-Friday, 8:00am-4:30pm, Central.
In the event you are unable to contact the Service Desk for assistance, we recommend users set up backup passcodes or a second device just in case.