myGate Two-Factor Authentication (2FA) FAQ

Tags mygate 2FA

What is myGate Two-Factor Authentication (2FA)?

Two-factor authentication is a second method of protecting a user's account against unauthorized access. The first method of security is your username and password. Two-factor authentication is sometimes referred  to as “multi-factor authentication” or “two-step verification." myGate Two-Factor Authentication is powered by Duo Security.

NOTE: Your myGate account also provides access to other sites like Canvas, the Service Catalog, and OUCampus. Therefore, myGate Two-Factor Authentication will apply to any website/system that uses your myGate credentials.

And why should I care?

  • Passwords are no longer secure enough to protect user accounts from unauthorized access.
  • Many businesses, especially those that handle financial information, have moved or are moving to two-factor or even three-factor authentication methods.
  • For Murray State University, this is the next step to further protect your personal, financial, and private information.

So what’s the best way to set it up?

There are different options available for each user. For most users, downling the Duo Mobile app to their mobile device may be the preferred method. However, you can also choose to receive a text message, a phone call, set up your tablet, TouchID on support Macs, use a USB security key, or use your backup passcodes. Because you can set up multiple ways for authentication, you may choose any combination of these methods.

If you are using a personal computer or a computer that you frequently access, you can have myGate 2FA remember you for 30 days, meaning you don’t have to worry about authenticating everytime you access myGate for 30 days. Please note that the “remember me for 30 days” option ONLY applies to the exact browser and computer that you enabled it for. If you switch to another browser on that same computer, or even to a different computer, you’ll still be prompted to authenticate first.

Our “Enroll in myGate Two-Factor Authentication” article provides step-by-step instructions for setting up myGate 2FA.

What if I don't have a mobile device? 

We know there are some people who do not own a mobile device, and that's okay. You can also set up myGate 2FA using a landline! If you are an employee, we recommend setting up both your office landline as well as any other landline you may be near when working. This might be your home landline or if you have a second office elsewhere. 

No landline? You can set up and print out backup passcodes you can use from anywhere. You can only generate 10 backup passcodes at a time, and each passcode can only be used once. But you can generate a new set of 10 backup passcodes at any point while you are logged into myGate. We recommend every user set up backup passcodes, just in case you lose your phone or have left your phone at home, change your phone number, are not near a landline you have set up, etc.

There are also usb security keys that you can carry with you. Once purchased and set up, you only need to insert the security key into a USB port on the computer you are using to access myGate.

Is there anything else I need to know?

Sometimes, accidents happen. Maybe you left your mobile device at home. Maybe the battery died and you can’t find a charger. Maybe you’ve lost your phone or now have a new mobile phone number. Not close to your landline, or lost your USB security key? Before this happens, we recommend you set up backup passcodes, or even a second device if you have one. You don’t want to start working on an assignment in Canvas on Sunday evening and realize you can’t login. We have provided instructions for setting up backup passcodes or a second device for myGate 2FA.

What if I lose my phone or change my phone number? Then what?

We’ve got you covered! The MSU Service Desk can assist you if you’ve lost your phone, changed your phone number, or for whatever reason just can’t get into myGate. Give us a call at 270-809-2346 or email us at msu.servicedesk@murraystate.edu for assistance. Our office hours are Monday-Friday, 8am-4:30pm Central.

In the event you are unable to contact the Service Desk for assistance, we recommend users set up backup passcodes or a second device just in case.

Is myGate Two-Factor Authenticaiton the same as Google's 2-Step Verification?

The short answer is, no, myGate Two-Factor Authentication is different than Google's 2-Step Verification. So even if you are already enrolled in Google's 2-Step Verification, you will still need to enroll in myGate Two-Factor Authentication.

Although both are talking about a second form of verification, myGate uses Duo for authentication, and Google has its own authentication. But both provide the same type of second-level security. You may see this type of security referred to in several different ways, such as:two-factor authentication, two-step verification, multi-factor authentication, etc.

You can find more information for Google in our "Google's 2-Step Verification" article.

 

 

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Details

Article ID: 79303
Created
Wed 5/29/19 1:22 PM
Modified
Tue 9/24/19 9:25 AM