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Add a User Account to the PCI Domain
  1. Services
  2. IT Security & Policies
Have an account added to be able to log in to the PCI domain.
Add File to PCI Fileshare
  1. Services
  2. IT Security & Policies
Have a file added to the fileshare inside of the PCI Card Holder Data Environment.
Akindi Support
  1. Services
  2. Instructional Technologies (Product Support)
Akindi is a Scantron alternative used for multiple choice examinations.
Akindi Training
  1. Services
  2. Technology Training
Akindi is a Scantron alternative used for multiple choice examinations. Instructors may request one-on-one or group training sessions to see how Akindi can be used.
Alerts and Monitoring
  1. Services
  2. Technology Infrastructure
  3. Servers
Use this service to request automated monitoring and timely notifications of on-campus servers and devices.
Banner Change Control
  1. Services
  2. Administrative Application Services & Support
Request to apply a Banner patch outside of the regular patching schedule.
Banner SSB Role
  1. Services
  2. Administrative Application Services & Support
Update SSB Role for EPAF Administrator, Effort Certification Administrator, Labor Redistribution Initiator, and Master Salary Planner.
BDM - New Document Type Request
  1. Services
  2. Administrative Application Services & Support
  3. Application Development Support & Tools
New document type requested for application/folder in BDM/ApplicationXtender.
BDM/ApplicationXtender - Request to Correct Locked Out Status
  1. Services
  2. Administrative Application Services & Support
Request to have your BDM/ApplicationXtender account reset (unlocked).
BSIS System Support
  1. Services
  2. Administrative Application Services & Support
Request support for ERP-related Production or TEST environment.
CampusPrint Support
  1. Services
  2. Desktop & Mobile Computing
  3. Printers & Printing
Use this service to report an issue with the CampusPrint student printing system.
Canvas Training
  1. Services
  2. Technology Training
Canvas is the Learning Management System used at MSU. Instructors may register for scheduled workshops and seminars or request customized one-on-one or group training sessions.
COEHS Classroom Equipment Repair
  1. Services
  2. Academic College Support
  3. College of Education and Human Services
For classroom “emergency” repairs, call 270-809-5360. For non-critical repairs, COEHS instructors may submit a service request by clicking on the request button at the right. Please be sure to include any information to describe the equipment, the issues being experience, and additional information for technicians.
Cognos - Promote a Report from TEST to PROD
  1. Services
  2. Administrative Application Services & Support
Request to have a Cognos report promoted from TEST to the PRODUCTION environment.
Computer System Purchasing
  1. Services
  2. Desktop & Mobile Computing
  3. Computer Support, Repair, & Purchase
When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.