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Protect Your Email Account after an Email Phishing Scam

Any MSU email account holder that has been, or is unsure if they have been, compromised due to an email phishing scam can take steps to regain access to their accounts and further protect themselves. 

Report the Email Phishing Scam

Regain Access to your RacerMail Account

If you cannot access your RacerMail account and see the message: 

Google's Account Disabled Error Message

  • Contact the MSU Service Desk at 270-809-2346 or request your Account to be Restored through our Service Catalog. 
  • After a Service Desk staff member confirms that your account has been restored, immediately log into myGate to reset all your passwords. 
  • Use a new password that you haven’t used before.  If you used the old password for other accounts, such as myGate, your personal email, online banking, online shopping, social media sites, etc, change those passwords as well.
  • Never use the old password again. 

Even if you haven’t been truly compromised, we always recommend changing your passwords after receiving an email phishing scam: Once a hacker knows your username/email address and a valid password, those are stored and used to try to regain access to an account, or gain access to other accounts.

Enable 2-Step Verification

For added security, Murray State recommends enabling Google's 2-Step Verification. This process adds an extra layer of security to the login process by having a user utilize something they know - their password - and something they have (a mobile device).

Check Your Email Settings

After you have successfully set a brand new password for your RacerMail account, check your settings to verify nothing has been changed. In RacerMail, click on the gear/cog icon in the upper right area of your screen, then click “Settings

The most common settings to check are:

  • Signature - From Settings, go to General, and scroll down to "Signature" to verify all settings are correct.
  • Auto-reply/Vacation Responder - From Settings, go to General, and scroll down to "Vacation Responder" to verify all settings are correct.
  • Display Name - From Settings, go to Accounts, then click "edit info" next to the "Send mail as" option if your display name isn't correct.
  • Filters/Blocked Addresses - From Settings, go to Filters and Blocked Addresses to verify all settings are correct. 
  • Forwarding email address - From Settings, go to Forwarding and POP/IMAP to verify all settings are correct.

Stay Alert

Please remember that Murray State University employees will NEVER ask you for your password or personal information via email. If an email asks you for this, or if you question the validity of an email you have received, please contact the MSU Service Desk at 270-809-2346.

Helpful Articles

Identity Protection Resources

The resources below may be helpful for those individuals who believe their personal information may have been compromised as a result of phishing or other means of identity theft. These sources can provide information about steps which may be taken to avoid identity theft.

Equifax
www.equifax.com
P.O. Box 105069
Atlanta, GA 30348
1-800-525-6285

Experian
www.experian.com
P.O. Box 9532
Allen, TX 75013
1-888-EXPERIAN (397-3742)

TransUnion
www.transunion.com
P.O. Box 1000
Chester, PA 19016-1000
1-800-680-7289

Federal Trade Commission
https://www.ftc.gov
https://www.identitytheft.gov
600 Pennsylvania Avenue, NW
Washington, DC 20580
Telephone: (202) 326-2222
1-877-438-4338 

Office of the Kentucky Attorney General
http://ag.ky.gov
Office of Consumer Protection
1024 Capitol Center Drive, Suite 200
Frankfort, KY 40601
Telephone: (502) 696-5389
Identity Theft Hotline: 1-800-804-7556

Details

Article ID: 48960
Created
Thu 2/22/18 11:24 AM
Modified
Fri 7/13/18 3:58 PM

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