Password Self-Service

Murray State University has launched a new password self-service management system to give you the ability to reset your Murray State password for all our single sign-on (SSO) systems, including myGate, Canvas, RacerMail/MSU Google account, wireless networks, library resources, etc.

In this article, you will find instructions for

Register for Password Self-Service

To begin registering for Password Self-Service, look in myGate for the gold box on the Home tab, or go directly to

NOTE: You will be taken to a Microsoft page with a Murray State University logo. Your browser's URL will say something similar to "" - this is a legitimate webpage.

Enter your email address and click Next.


Enter your Murray State password. This is the password you use to access myGate, email, Canvas, network resources, etc. Click Sign in


You may be asked if you want to stay signed in.


You will be prompted with the "don't lose access to your account!" screen. If you see the message "Authentication Phone is not configured" then you will need to click "Set it up now."


Choose your country or region from the drop-down menu and then enter your phone number with area code.

Mobile phone number? Murray State recommends using your mobile phone number to set up Password Self-Service. You can use the "text me" or "call me" options. You will need to have your phone close by when you set this up, and anytime you need to use Password Self-Service to reset your password.

Landline phone number? You can enter a landline phone number here, such as your office or home phone number. Although you will still see the "text me" or "call me" options, you will only be able to use the "call me" option. You will need to be close to that landline phone when you set this up, and anytime you need to use Password Self-Service to reset your password.

No landline or mobile phone? Unfortunately, you will not be able to sign up for Password Self-Service. Should you need assistance resetting your password, you will need to call the MSU Service Desk at 270-809-2346 during Murray State office hours for assistance.

Verify via the "text me" or "call me" options:

Text me: Choose "text me" and Microsoft Verification will send you a 6-digit verification code by text to the number you provided. Enter that 6-digit code into the box and click "verify." 

Call me: Choose "call me" and Microsoft Verification will call you at the number you provided. When you hear the recorded message, press the pound (#) on your phone and you should then hear a confirmation message. Once you hear the message confirming, you can hang up.


Once you have verified your phone number by text code or phone call, you will see a "Thanks!" message with a green check next to your Authentication Phone.


Click "finish". You are now registered for Password Self-Service. You will see an "Apps" screen with several links back to Murray State resources. you can use those quick links, or close the window.


Update Your Password Self-Service Phone Number

Updating your phone number with Password Self-Service is easy and follows the same instructions above. To change your authentication phone number, go to

Login with your email address and network password. Once successful, you will see the following screen:

To change your phone number, click "change." If there is no need to change your phone number, you can click "looks good" or just close the window.

You will be prompted to update the country/region and/or your phone number. Once you have updated your information, use the "text me" or "call me" buttons to verify your new number. Continue through the prompts. Additional information and screenshots are in the "Register for Password Self-Service" section above.


Use Password Self-Service

Once you have successfully signed up for Password Self-Service, you can use it anytime to reset your Murray State password. This is the password for most Murray State accounts, including myGate, Canvas, RacerMail/MSU Google account, the wireless networks, campus computers, and library access. 

To reset your password, click on the "Forgotten Password?" link on the myGate/Canvas login screen, or go directly to

On the "Get back into your account" page, enter your full address into the "User ID" field. Then enter the characters you see in the box. There are options for an audio version of the characters, and also to refresh those characters if they are difficult to read. Click Next.


You will be prompted to enter your registered phone number - the last two digits are displayed in the instructions to help you know which phone number you had set up. Choose if you want a text with a 6-digit code sent to you or a phone call, and then follow the prompts.


Enter your new password twice to confirm, and click "Finish." 



Murray State has updated password requirements to help our users set easier-to-remember passwords while continuing to stay secure. There are fewer requirements, which allow you to use a passphrase (such as cominbing random words into a longer string) rather than a shorter, bur harder to remember complex password. The new requirements are:

  • 16-character minimum length
  • No complexity rules
  • Password will not expire
  • Cannot include part of your first name, last name, or username
  • Cannot use one of your last four passwords


Once you have succesfully updated your Murray State password, you will receive a "Your password has been reset" message. If you would like to reset your Murray State password, you may do so in myGate.


Additional Support and Information

What if I don't have a mobile phone number or a landline?

Password Self-Service can only be setup using a phone number, whether it's a mobile phone number, a landline, a Google voice number, etc. If you do not have access to a phone number, you will need to contact the Service Desk anytime you are unable to access your account. The Service Desk is available during MSU business hours by calling 270-809-2346.

I'm getting a "User ID doesn't exist" error message. What do I do?

Contact the Service Desk at 270-809-2346 during MSU business hours so we can assist you.  


Article ID: 22550
Fri 1/6/17 10:38 AM
Thu 1/27/22 2:20 PM

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