About Microsoft Office 365
Does MSU provide Microsoft Office to students and teachers?
Yes! Murray State students and teachers are eligible for Microsoft Office 365 Education!
What is Microsoft 365?
Microsoft 365 is a fully functional version of Microsoft Office accessible through the Cloud/Internet. This means that in addition to installing Microsoft applications on your computer, you can also use certain Microsoft programs online, similar to Google Drive.
For additional assistance with Microsoft 365 and Macs, please see our Activating Microsoft 365 on a Mac article.
Accessing Microsoft Office through Murray State
Signing In
- On the next screen, choose “Work or school account”.
- Enter your password and authenticate with Duo.
- You may be prompted to accept Microsoft's terms and conditions. Read all information and then continue.
Installing Microsoft 365
- Once you are signed in, click the “Install Office” button in the "Office apps & devices" section. Download and run the installer program. This will install the Microsoft Office apps on your local computer.
After the installation has finished, you will find the programs in your Start menu. When loading Microsoft programs, you may need to sign in with your Murray State username and password.
NOTE: Microsoft Access is available on Windows machines only.
For additional assistance with Microsoft 365 and Macs, please see our Activating Microsoft 365 on a Mac article.
Additional Microsoft 365 Support & FAQ
I'm using Microsoft 365 from another University or the App Store.
If you came to Murray State with Microsoft 365 already installed on your computer, you will likely need to uninstall that installation first. Restart your computer, and then go through the above steps to download, install, and activate.
I'm getting a "No Access" error message when trying to download Office.
If you receive an error message when trying to download the Office 365 installer that says something like, "Your organization has limited your access to . This application may contains sensitive information," please use the link above to access the installer. This link is https://portal.office.com/account. If you go to the "office.com" webpage, you may receive this error.
I can't get the cloud version to work.
First try clearing your browser cache and cookies. If you are unsure how to do this, please click here to visit our knowledge base page on clearing a browser's cache and cookie files. If that doesn’t work you should contact Microsoft Support.
I can't get the downloaded version to install.
Please contact Microsoft Support.
I am receiving an "Account Error" error message.
If you see the above error message stating "Account Error. Sorry, we can't get to your account right now. To fix this, please sign in again.", you can ignore the error message. Above that yellow error message, you should already see your name, your @murraystate.edu email address, and the "Sign out" option. This is a common error and won't affect your ability to use or save any work in Office 365.