Troubleshooting Wireless Issues on Campus or ResNet

If you are having difficulty connecting to the MSUemployee wireless network, the MSUstudent wireless network, or to ResNet wireless in the Residential Halls, please look through this document for basic troubleshooting steps you can use to try to fix the issue. If you still have trouble, you can contact the Service Desk at 270-809-2346.

Register in Bradford

If it’s a wireless issue in the residential colleges, make sure the device is registered in the Bradford system or it will NOT be able to browse the internet.  If the device can’t pull up the registration portal (such as a gaming device, streaming media box, etc) it will need to be registered from a computer or phone that has already successfully been registered.

Your device can be registered from both SSIDs (ResnetSecure or YOUR_RESIDENCE_HALLwireless). If you connect to the open SSID of your residence hall, you may see a warning that the wireless network is insecure because it doesn’t detect a security type for it.  That’s because you don’t have to put in a username or password to actually connect to the SSID.  That being said, the data you enter on the registration page (https://resnet.murraystate.edu)  is encrypted with a SSL certificate.  If you want the extra security you can connect to ‘ResnetSecure’ from any residence hall and enter your network account credentials to logon. 

To register a device in ResNet or for more information, go to: http://resnet.murraystate.edu/registration/

Reset/Reboot

It could just be a temporary issue with the client device. Try turning off WiFi on the device and turning it back on.  If that doesn’t help, reboot the device which will close any lingering processes on your system that could be slowing network resources.

‘Forget’ the Network

Its common for someone to change their network password and then not update their devices with the new password.  Most devices will store credentials and until they’re updated, attempt to connect with what information they have.  So, if the old password is there it will fail authentication until changed.  Also, there are other settings that could be altered on a particular wireless network which could break your connection.

Try going into your saved WiFi networks and ‘forget’ the network you’re having issues with.  When you open the list of SSIDs (wireless network names), the network will show up and should prompt you for your credentials.

Distance & Interference

Most areas around campus and the residential halls have wireless network coverage.  Moving closer to an access point and seeing much improved speed could be an indication that distance is playing a larger factor in the issue.

Sometimes distance can be confused with interference. This is because moving closer to an AP could clear things up but the actual problem may be caused by some other device  interfering on the same frequency.  Most, but not all, interference will be caused by devices operating on the 2.4Ghz spectrum. This is due to fewer channels being available to transfer data on and the signal dissipating at a lower rate than 5Ghz, which makes the 2.4Ghz band popular for low-throughput devices.  The chart below lists some common devices that could cause interference with wireless:

2.4Ghz - Wireless Standards b/g/n

5Ghz - Wireless Standards a/n/ac

Microwaves

Cordless Phones

Wireless Game Controllers

Rogue APs (non-university access points)

Cordless Phones

Radar

Cellphones

 

Wireless Peripherals

 

Rogue APs (non-university access points)

 

Bluetooth Devices

 

If you notice a device listed above is in range and have ownership of that device, try removing it from the situation and testing your WiFi connection.  If it looks like something could be causing interference that is university property, please contact the service desk. 

It’s also very important to urge anyone you know in the residential colleges that has their own wireless router to TURN IT OFF, IMMEDIATELY.  An improperly configured home router can cause significant wireless network interference and is a security risk to anyone who connects to it.  If someone will not comply with a request or you’re not sure where it is located but see the SSID (network name) showing up, contact the service desk or housing and give them the best description possible so the unauthorized device can be removed.

Updating Drivers

In rare circumstances the driver may need to be updated to clear a ‘bug’ that may exist. Most devices, such as MacBooks, include WiFi drivers in the system updates.  However, if you need to update your driver manually in Windows 10, see below:

Windows 10

  1. Select the Start button, type Device Manager, and select it from the list of results
  2. Expand one of the categories to find the name of your device, then right-click (or tap and hold) it, and select Update Driver. For graphics cards, expand the Display adapters category, right click your graphics card and select Update Driver.
  3. Select Search automatically for updated driver software.
  4. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

“Update drivers in Windows 10.” Windows Support. Microsoft. 2017

Wired Ports

Students living in the residential halls can request a hard-wired port be set up for your room and plug in an ethernet cable (assuming the device isn’t wireless only) during the hours that it seems to slow down.  It’s also important to turn off any devices that aren’t in use so that they aren’t using up unnecessary time with the access point.

To request the wired port in your room be activated, navigate to https://murraystate.teamdynamix.com/TDClient/Requests/ServiceCatalog (myGate Login Required).  Select, Technology Infrastructure > ResNet > Activate a Wired Port on ResNet.  Click "Request this Service," fill in the required info and click "Request."  If you have problems with this, contact the Service Desk for assistance.

Helpful Contacts
Service Desk - 270-809-2346
Housing - 270-809-2310