myGate Two-Factor Authentication (2FA) FAQ

Tags mygate 2FA

What is myGate Two-Factor Authentication (2FA)?

Two-factor authentication is a second method of protecting a user's account against unauthorized access. The first method of security is your username and password. Two-factor authentication is sometimes referred  to as “multi-factor authentication” or “two-step verification." myGate Two-Factor Authentication is powered by Duo Security.

NOTE: Your myGate account also provides access to other sites like Canvas, the Service Catalog, and OUCampus. Therefore, myGate Two-Factor Authentication will apply to any website/system that uses your myGate credentials.

And why should I care?

  • Passwords are no longer secure enough to protect user accounts from unauthorized access.
  • Many businesses, especially those that handle financial information, have moved or are moving to two-factor or even three-factor authentication methods.
  • For Murray State University, this is the next step to further protect your personal, financial, and private information.

So what’s the fastest, easiest way to set it up and use it?

MSU recommends users to install the free Duo Mobile app on their mobile device. You can set up myGate 2FA to send a push notification to your device. Once you have entered your myGate username and password at the myGate login screen, just open your mobile device, accept the Duo push, and you will be logged into myGate.

If you are using a personal computer or a computer that you frequently access, you can have myGate 2FA remember you for 30 days, meaning you don’t have to worry about the Duo prompt for 30 days. Please note that the “remember me for 30 days” option ONLY applies to the exact browser and computer that you enabled it for. If you switch to another browser on that same computer, you’ll have to accept a push notification from Duo.

Our “Enroll in myGate Two-Factor Authentication” article provides step-by-step instructions for setting up myGate 2FA.

What if I don't have a mobile device? 

We know there are some people who do not own a mobile device, and that's okay. You can also set up myGate 2FA using a landline! If you are an employee, we recommend setting up both your office landline as well as any other landline you may be near when working. This might be your home landline or if you have a second office elsewhere. 

No landline? You can set up and print out backup passcodes you can use from anywhere. You can only generate 10 backup passcodes at a time, and each passcode can only be used once. But you can generate a new set of 10 backup passcodes at any point while you are logged into myGate. We recommend every user set up backup passcodes, just in case you lose your phone or have left your phone at home, change your phone number, are not near a landline you have set up, etc.

Is there anything else I need to know?

Sometimes, accidents happen. Maybe you left your mobile device at home. Maybe the battery died and you can’t find a charger. Maybe you’ve lost your phone or now have a new mobile phone number. Before this happens, we recommend you set up backup passcodes, or even a second device if you have one. You don’t want to start working on an assignment in Canvas on Sunday evening and realize you can’t login. We have provided instructions for setting up backup passcodes or a second device for myGate 2FA.

What if I lose my phone or change my phone number? Then what?

We’ve got you covered! The MSU Service Desk can assist you if you’ve lost your phone, changed your phone number, or for whatever reason just can’t get into myGate. Give us a call at 270-809-2346 or email us at msu.servicedesk@murraystate.edu for assistance. Our office hours are Monday-Friday, 8am-4:30pm Central.

In the event you are unable to contact the Service Desk for assistance, we recommend users set up backup passcodes or a second device just in case.

Details

Article ID: 79303
Created
Wed 5/29/19 1:22 PM
Modified
Mon 8/26/19 9:01 AM