Popular Services
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
To request technology support, please contact the Service Desk for suggestions or solutions.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
Use this service to report an issue with the CampusPrint student printing system.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Request that a university device be connected to a networked printer.
When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
Use this service to request remote access to campus resources via Racerdesk.
Request to apply a Banner patch outside of the regular patching schedule.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Use this service to request support for an existing Virtual Desktop.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Request access to submit work order requests to the AiM system (Facilities Management).
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.
Report a hardware problem with a campus computer or other university technology.
Listservs (mailing lists) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.