Popular Services
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
Use this service to report an issue with the CampusPrint student printing system.
To request technology support, please contact the Service Desk for suggestions or solutions.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
Request support for ERP-related Production or TEST environment.
Provide DNS and/or Hostname information when you need to add, change, or remove a DNS entry.
Use this service to request access to your MSU phone number to work remotely. Options currently include the Jabber VoIP client for a home computer or the Jabber app for smartphones. This service can be used to request new remote phone service, or to change an existing service.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
If you have received an email that looks like a phishing attack, please report it and change your email password.
Use this service to request remote access to campus resources via Racerdesk.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Use this service to request support for an existing Virtual Desktop.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
Use this service to request help with the AiM application for Facilities Management. Please use the AiM application itself to submit work orders for Facilities Management.
Report a hardware problem with a campus computer or other university technology.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Report a problem with software on campus computers or other university technology.
RacerNet updates can be requested through this service. These updates include correcting broken or outdated links.