Popular Services
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
Request voice mail service for an existing campus phone, including initial setup and PIN resets.
Use this service to report an issue with the CampusPrint student printing system.
Update the campus location and office phone number listed in the People Finder online directory.
University employees may request remote access for vendors to University systems through this service request.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Request access to submit work order requests to the AiM system (Facilities Management).
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created, a change to an existing account, or a password for an existing account to be reset.
Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.
Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.
Use this service to submit a generic or general request for DBA assistance or support unrelated to existing Database Administration & Support services.
To request technology support, please contact the Service Desk for suggestions or solutions.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Details for when a new or existing computer needs to be set up or reloaded.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Use this service to request remote access to campus resources via Racerdesk.
Request access to Qualtrics, or request assistance with Qualtrics.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.