Popular Services

If students are unable to register their devices on the network, they can request assistance with registering those devices.

If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

If you do not know your myGate password, please try using the Password Help system. If you need help with Duo (myGate 2FA) see the instructions here or contact the Service Desk. Instructions for enrolling in Password Help are provided.

To request technology support, please contact the Service Desk for suggestions or solutions.

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.

Use this service to report an issue with the CampusPrint student printing system.

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.

Update the campus location and office phone number listed in the People Finder online directory.

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

Mailing lists (listservs) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.

Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network.

Report a hardware problem with a campus computer or other university technology.

If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.

Report a problem with software on campus computers or other university technology.

Academic Applications Solutions provides online survey development and support for MSU Faculty and Staff using an annual license of SurveyMonkey.

MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.

If you have received an email that looks like a phishing attack, please report it and change your email password.

racerVision is Murray State University's digital signage solution. Use this service to report errors, submit questions, request quotes, or to receive additional information about racerVision.

Use this service to request automated monitoring and timely notifications of on-campus servers and devices.