Popular Services

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.

To request technology support, please contact the Service Desk for suggestions or solutions.

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

Update the campus location and office phone number listed in the People Finder online directory.

MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.

If you are needing reports or information extracts from an Academic, Student, or Business area, please provide details about your request.

If you do not know your Murray State account password, please try using the Password Self-Service system. If you need help with Duo (myGate 2FA) see the instructions here or contact the Service Desk. Instructions for enrolling in Password Self-Service are provided.

MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created, a change to an existing account, or a password for an existing account to be reset.

Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.

Request that a university device be connected to a networked printer.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Use this service if you are required to use your MSU phone number to work remotely. Options currently include forwarding your MSU number to an off campus number or the use of the Jabber VoIP client. This service can be used to request new remote phone service, or to change an existing service.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.

Report problems with a campus printer, copier, or MFP.

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

Use this service to request help with the AiM application for Facilities Management. Please use the AiM application itself to submit work orders for Facilities Management.

This form is to be used by supervisors to request remote access for their employees during the current COVID-19 (Coronavirus) situation.

Use this service to request automated monitoring and timely notifications of on-campus servers and devices.

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

Generic ERP-related Production Support