Popular Services
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Use this service to report an issue with the CampusPrint student printing system.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
To request technology support, please contact the Service Desk for suggestions or solutions.
Update the campus location and office phone number listed in the People Finder online directory.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
Report a hardware problem with a campus computer or other university technology.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Use this service to request remote access to campus resources via Racerdesk.
If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
Use this service to request access to your MSU phone number to work remotely. Options currently include the Jabber VoIP client for a home computer or the Jabber app for smartphones. This service can be used to request new remote phone service, or to change an existing service.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.
Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
Request support for ERP-related Production or TEST environment.