Popular Services

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.

To request technology support, please contact the Service Desk for suggestions or solutions.

Use this service to report an issue with the CampusPrint student printing system.

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

Update the campus location and office phone number listed in the People Finder online directory.

Report a hardware problem with a campus computer or other university technology.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.

Report problems with a campus printer, copier, or MFP.

Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.

Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.

If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.

Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created, a change to an existing account, or a password for an existing account to be reset.

Request access to submit work order requests to the AiM system (Facilities Management).

If you do not know your Murray State account password, please try using the Password Self-Service system. If you need help with Duo (myGate 2FA) see the instructions here or contact the Service Desk. Instructions for enrolling in Password Self-Service are provided.

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

Use this service to submit a generic or general request for DBA assistance or support unrelated to existing Database Administration & Support services.

Use this form to request assistance with the Ocularis Security Cameras, including purchasing and installing new cameras, and troubleshooting or replacing current cameras.

Schedule a snapshot of a virtual server.

Use this service to request that a student's Zoom account be upgraded because they are a TA in a course of have some other function as a University employee. Only a supervising faculty or staff member may request this upgrade.