Popular Services
To request technology support, please contact the Service Desk for suggestions or solutions.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
Use this service if you are required to use your MSU phone number to work remotely. Options currently include forwarding your MSU number to an off campus number or the use of the Jabber VoIP client. This service can be used to request new remote phone service, or to change an existing service.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
If you do not know your Murray State account password, please try using the Password Self-Service system. If you need help with Duo (myGate 2FA) see the instructions here or contact the Service Desk. Instructions for enrolling in Password Self-Service are provided.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Use this service to report issues with using the Jabber client or other issues with a remote phone service.
If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.
MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created, a change to an existing account, or a password for an existing account to be reset.
Request voice mail service for an existing campus phone, including initial setup and PIN resets.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
Update the campus location and office phone number listed in the People Finder online directory.
Report a hardware problem with a campus computer or other university technology.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.
Use this service to request support for an existing Virtual Desktop.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Request access to submit work order requests to the AiM system (Facilities Management).
To add or remove a networked printer, or to enable or disable features of an existing networked printer, please use the service request form to submit information about the printer.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.