Popular Services
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
To request technology support, please contact the Service Desk for suggestions or solutions.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Request voice mail service for an existing campus phone, including initial setup and PIN resets.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Update the campus location and office phone number listed in the People Finder online directory.
Use this service to request help with the AiM application for Facilities Management. Please use the AiM application itself to submit work orders for Facilities Management.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
If you want to be able to access your office computer when you are off campus, use this service to request that it be set up.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
Request support for ERP-related Production or TEST environment.
Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.
MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created, a change to an existing account, or a password for an existing account to be reset.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
Google Groups/Listservs are used to send email messages to a group of subscribed members. To have a Google Group created or updated, please use this service request.
Request access to submit work order requests to the AiM system (Facilities Management).
Details for when a new or existing computer needs to be set up or reloaded.
Use this service to request remote access to campus resources via Racerdesk.
Canvas course shells may be used for course development, training, user group communications, and committee work.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.