Popular Services
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
To request technology support, please contact the Service Desk for suggestions or solutions.
Update the campus location and office phone number listed in the People Finder online directory.
Report a hardware problem with a campus computer or other university technology.
Use this service to request remote access to campus resources via Racerdesk.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Use this service to report an issue with the CampusPrint student printing system.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Request support for ERP-related Production or TEST environment.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network.
Request access to submit work order requests to the AiM system (Facilities Management).
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
If you have received an email that looks like a phishing attack, please report it and change your email password.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
Tech support for this service will need to be made in advance by at least one (1) week. Made any closer to the date, the request may be denied. The service will provide audio set-up, room prep/assistance, microphone set-up, etc. This service helps with events within the COEHS that may take place outdoors, indoors in the atrium, or certain classrooms holding events that need extra set-up.