Popular Services
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
To request technology support, please contact the Service Desk for suggestions or solutions.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Update the campus location and office phone number listed in the People Finder online directory.
Request voice mail service for an existing campus phone, including initial setup and PIN resets.
Use this service to report an issue with the CampusPrint student printing system.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Request access to submit work order requests to the AiM system (Facilities Management).
Request support for ERP-related Production or TEST environment.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
Use this form to request assistance with the Ocularis Security Cameras, including purchasing and installing new cameras, and troubleshooting or replacing current cameras.
Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network in the Residential Colleges.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.