Popular Services
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
Update the campus location and office phone number listed in the People Finder online directory.
Canvas course shells may be used for course development, training, user group communications, and committee work.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
Request support for ERP-related Production or TEST environment.
Request access to submit work order requests to the AiM system (Facilities Management).
To request technology support, please contact the Service Desk for suggestions or solutions.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.
Use this service to request remote access to campus resources via Racerdesk.
Request a change to firewall security policy—either restricting access or allowing additional access through University firewalls.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Use this service to submit a generic or general request for DBA assistance or support unrelated to existing Database Administration & Support services.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
If you have received an email that looks like a phishing attack, please report it and change your email password.
Request that a university device be connected to a networked printer.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Report a hardware problem with a campus computer or other university technology.
Find campus phone numbers and other contact information.
Use this service to report issues with using the Jabber client or other issues with a remote phone service.
OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.