Popular Services
Request a software installation, upgrade, or removal on a campus computer or other university technology.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
Update the campus location and office phone number listed in the People Finder online directory.
Use this service to report issues with using the Jabber client or other issues with a remote phone service.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
Request voice mail service for an existing campus phone, including initial setup and PIN resets.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
To request technology support, please contact the Service Desk for suggestions or solutions.
Request access to submit work order requests to the AiM system (Facilities Management).
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
Report a hardware problem with a campus computer or other university technology.
Use this service to request access to your MSU phone number to work remotely. Options currently include the Jabber VoIP client for a home computer or the Jabber app for smartphones. This service can be used to request new remote phone service, or to change an existing service.
COEHS Student Worker/Graduate Assistant (SW/GA) accounts are required for all student workers and graduate students who work in COEHS. SW/GA accounts allow students to login and utilize COEHS devices and resources. All SW/GA accounts will be deactivated the week after each semester ends.
Use this service to activate, reactivate, or deactivate SW/GA accounts in COEHS. For Activation/Reactivation, complete the request prior to the beginning of the semester in which the SW/GA will be employed. For SW/GAs hired after the semester begins, submit when SW/GA is hired. Deactivation is required when a SW/GA leaves before the end of a semester.
Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.
Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.
New document type requested for application/folder in BDM/ApplicationXtender.
Request to install server software upgrades or patches.
Request support for ERP-related Production or TEST environment.