Popular Services

This provides instructions for resetting forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

To request technology support, please contact the Service Desk for suggestions or solutions.

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

Report a hardware problem with a campus computer or other university technology.

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Users may request an SSL Certificate for applications or devices that require encryption. The domain will be restricted to murraystate.edu or msunet2k.edu

Permanently shut down a server and remove it from service.

Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.

Report problems with a campus printer, copier, or MFP.

Use this service to request support for an existing Virtual Desktop.

Use this service to report an issue with the CampusPrint student printing system.

If you have received an email that looks like a phishing attack, please report it and change your email password.

Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.

racerVision is Murray State University's digital signage solution. Use this service to report errors, submit questions, request quotes, or to receive additional information about racerVision.

Request support for ERP-related Production or TEST environment.

Request voice mail service for an existing campus phone, including initial setup and PIN resets.

Use this form to request assistance with the Ocularis Security Cameras, including purchasing and installing new cameras, and troubleshooting or replacing current cameras.

Request to install server software upgrades or patches.

Schedule a snapshot of a virtual server.

Tech support for this service will need to be made in advance by at least one (1) week. Made any closer to the date, the request may be denied. The service will provide audio set-up, room prep/assistance, microphone set-up, etc. This service helps with events within the COEHS that may take place outdoors, indoors in the atrium, or certain classrooms holding events that need extra set-up.