Popular Services
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
To request technology support, please contact the Service Desk for suggestions or solutions.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network in the Residential Colleges.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Request access to submit work order requests to the AiM system (Facilities Management).
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
COEHS Student Worker/Graduate Assistant (SW/GA) accounts are required for all student workers and graduate students who work in COEHS. SW/GA accounts allow students to login and utilize COEHS devices and resources. All SW/GA accounts will be deactivated the week after each semester ends.
Use this service to activate, reactivate, or deactivate SW/GA accounts in COEHS. For Activation/Reactivation, complete the request prior to the beginning of the semester in which the SW/GA will be employed. For SW/GAs hired after the semester begins, submit when SW/GA is hired. Deactivation is required when a SW/GA leaves before the end of a semester.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Update the campus location and office phone number listed in the People Finder online directory.
Use this service to request remote access to campus resources via Racerdesk.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created, a change to an existing account, or a password for an existing account to be reset.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.
Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.
Use this service to request access to your MSU phone number to work remotely. Options currently include the Jabber VoIP client for a home computer or the Jabber app for smartphones. This service can be used to request new remote phone service, or to change an existing service.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.