Popular Services

If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.

To request technology support, please contact the Service Desk for suggestions or solutions.

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

Use this service if you are required to use your MSU phone number to work remotely. Options currently include forwarding your MSU number to an off campus number or the use of the Jabber VoIP client. This service can be used to request new remote phone service, or to change an existing service.

If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.

Zoom is a web conferencing and capture tool. It is available through Canvas or as a standalone application.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

Use this service to request help with the AiM application for Facilities Management. Please use the AiM application itself to submit work orders for Facilities Management.

If you do not know your Murray State account password, please try using the Password Self-Service system. If you need help with Duo (myGate 2FA) see the instructions here or contact the Service Desk. Instructions for enrolling in Password Self-Service are provided.

Report a hardware problem with a campus computer or other university technology.

Update the campus location and office phone number listed in the People Finder online directory.

Canvas course shells may be used for course development, training, user group communications, and committee work.

Mailing lists (listservs) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

Request access to submit work order requests to the AiM system (Facilities Management).

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

Generic ERP-related Production Support

Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.

Use this service to request support for an existing Virtual Desktop.