Popular Services
Request a software installation, upgrade, or removal on a campus computer or other university technology.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Request voice mail service for an existing campus phone, including initial setup and PIN resets.
Update the campus location and office phone number listed in the People Finder online directory.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
Use this service to request remote access to campus resources via Racerdesk.
Request support for ERP-related Production or TEST environment.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
Use this service to report an issue with the CampusPrint student printing system.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Request access to submit work order requests to the AiM system (Facilities Management).
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
Report a problem with software on campus computers or other university technology.
Use this service to report issues with using the Jabber client or other issues with a remote phone service.
To request technology support, please contact the Service Desk for suggestions or solutions.
Use this service to request support for an existing Virtual Desktop.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
Request to have your BDM/ApplicationXtender account reset (unlocked).
Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.
University employees may request remote access for vendors to University systems through this service request.