Popular Services

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.

To request technology support, please contact the Service Desk for suggestions or solutions.

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created, a change to an existing account, or a password for an existing account to be reset.

Schedule a snapshot of a virtual server.

Provide DNS and/or Hostname information when you need to add, change, or remove a DNS entry.

If you do not know your Murray State account password, please try using the Password Self-Service system. If you need help with Duo (myGate 2FA) see the instructions here or contact the Service Desk. Instructions for enrolling in Password Self-Service are provided.

Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.

Use this service if you are required to use your MSU phone number to work remotely. Options currently include forwarding your MSU number to an off campus number or the use of the Jabber VoIP client. This service can be used to request new remote phone service, or to change an existing service.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network.

Use this service to report an issue with the CampusPrint student printing system.

Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.

If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.

Request single sign-on (SSO) integration for an external system.

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

Listservs (mailing lists) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.

Canvas course shells may be used for course development, training, user group communications, and committee work.

Add more space to a server’s hard drive.

OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.