Popular Services
Use this service to request remote access to campus resources via Racerdesk.
To request technology support, please contact the Service Desk for suggestions or solutions.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
Use this service to report an issue with the CampusPrint student printing system.
Update the campus location and office phone number listed in the People Finder online directory.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Request access to submit work order requests to the AiM system (Facilities Management).
Use this service to request support for an existing Virtual Desktop.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created, a change to an existing account, or a password for an existing account to be reset.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Details for when a new or existing computer needs to be set up or reloaded.
Request support for ERP-related Production or TEST environment.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
Report a hardware problem with a campus computer or other university technology.
Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network.
racerVision is Murray State University's digital signage solution. Use this service to report errors, submit questions, request quotes, or to receive additional information about racerVision.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).