Popular Services
To request technology support, please contact the Service Desk for suggestions or solutions.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Use this form to request assistance with the Ocularis Security Cameras, including purchasing and installing new cameras, and troubleshooting or replacing current cameras.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Use this service to report an issue with the CampusPrint student printing system.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Update the campus location and office phone number listed in the People Finder online directory.
Request access to submit work order requests to the AiM system (Facilities Management).
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
Use this service to request remote access to campus resources via Racerdesk.
Use this service to request support for an existing Virtual Desktop.
When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Report a hardware problem with a campus computer or other university technology.
Listservs (mailing lists) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.
Request support for ERP-related Production or TEST environment.
Provide DNS and/or Hostname information when you need to add, change, or remove a DNS entry.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.