Popular Services
Use this service to report issues with using the Jabber client or other issues with a remote phone service.
Use this service to request support for an existing Virtual Desktop.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Update the campus location and office phone number listed in the People Finder online directory.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.
Use this service to request remote access to campus resources via Racerdesk.
Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.
Use this service to request access to your MSU phone number to work remotely. Options currently include the Jabber VoIP client for a home computer or the Jabber app for smartphones. This service can be used to request new remote phone service, or to change an existing service.
Request support for ERP-related Production or TEST environment.
Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.
To request technology support, please contact the Service Desk for suggestions or solutions.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
Request that a university device be connected to a networked printer.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network.
Request a software installation, upgrade, or removal on a campus computer or other university technology.