Popular Services

Use this service to report an issue with the CampusPrint student printing system.

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

To request technology support, please contact the Service Desk for suggestions or solutions.

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Users may request an SSL Certificate for applications or devices that require encryption. The domain will be restricted to murraystate.edu or msunet2k.edu

Request access to submit work order requests to the AiM system (Facilities Management).

Request that a university device be connected to a networked printer.

Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.

Report a hardware problem with a campus computer or other university technology.

Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.

Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.

Use this service to report issues with using the Jabber client or other issues with a remote phone service.

If you do not know your Murray State account password, please try using the Password Self-Service system. If you need help with Duo (myGate 2FA) see the instructions here or contact the Service Desk. Instructions for enrolling in Password Self-Service are provided.

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

Report a problem with software on campus computers or other university technology.

To add or remove a networked printer, or to enable or disable features of an existing networked printer, please use the service request form to submit information about the printer.

MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created, a change to an existing account, or a password for an existing account to be reset.

This form is to be used by supervisors to request remote access for their employees during the current COVID-19 (Coronavirus) situation.

Generic ERP-related Production Support

Use this service if you are required to use your MSU phone number to work remotely. Options currently include forwarding your MSU number to an off campus number or the use of the Jabber VoIP client. This service can be used to request new remote phone service, or to change an existing service.