Popular Services

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.


Use this service to request remote access to campus resources via Racerdesk.


To request technology support, please contact the Service Desk for suggestions or solutions.


Request a new VoIP phone service or any change to be made to a current VoIP phone service.


Update the campus location and office phone number listed in the People Finder online directory.


This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.


Report a hardware problem with a campus computer or other university technology.


If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.


If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.


Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.


If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.


Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.


MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.


Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.


Use this service to request assistance with either Racerdesk or the AnyConnect VPN.


Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).


Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network.


Schedule a snapshot of a virtual server.


Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.


Request a software installation, upgrade, or removal on a campus computer or other university technology.


Report problems with a campus printer, copier, or MFP.


Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.


Use this service to request support for an existing Virtual Desktop.


If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.


Request support for ERP-related Production or TEST environment.