Popular Services
Request voice mail service for an existing campus phone, including initial setup and PIN resets.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Use this service to report issues with using the Jabber client or other issues with a remote phone service.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
Use this service to request remote access to campus resources via Racerdesk.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
To request technology support, please contact the Service Desk for suggestions or solutions.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Request to have your BDM/ApplicationXtender account reset (unlocked).
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.
Update the campus location and office phone number listed in the People Finder online directory.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Use this service to request help with the AiM application for Facilities Management. Please use the AiM application itself to submit work orders for Facilities Management.
Use this service to request support for an existing Virtual Desktop.
Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.
Request a change to firewall security policy—either restricting access or allowing additional access through University firewalls.
Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.