Knowledge Base

Categories (10)

Accounts & Passwords

Information about usernames, passwords, and access
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Email & Communication

RacerMail and Google Apps
racerVision Digital Signage
Emergency Notifications
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Instructional Technologies (Product Support)

Canvas - Respondus - TurnItIn - Akindi - BigBlueButton - Zoom - Studio
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Technology Infrastructure

Campus phone system
Network and internet
File shares
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Academic College Support

COEHS - SONHP
Classroom and Lab Support
Other college-specific services
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Desktop & Mobile Computing

Computer Support and Troubleshooting
Printers and Printing
Software Services
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Technology Training

One-on-one or Group
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Administrative Application Services & Support

Banner/myGate
Recruiter - ERP
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IT Security & Policies

IT Security Training
PCI Compliance
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Administrative Offices Procedures & Forms

HR - Accounting - Payroll
Student Financial Services
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Articles (18)

Pinned Article Technology Quick Start Guides

Accessibility and Accommodations

Campus Public Computer Labs

Consent to Release Student Information - Student Guide

Copyright Infringements

Faculty/Staff Service Guidelines for Merit Pay

Murray Campus Map and Building Names / Abbreviations

Non-Discrimination Policies

Pronto Support

Read & Write Download Information

Read & Write Information

Safe Computing Tips While Working/Learning Remotely

Technical Pandemic & Disaster Planning for Administrative Staff

Technical Pandemic & Disaster Planning for Faculty

Technical Pandemic & Disaster Planning Quick Guide

This article provides a "quick reference guide" for campus personnel in the event of a pandemic or disaster. Included is support information related to working remotely, as well as emergency contact numbers and websites.

Tickets - Creating, Viewing, and Updating

This article is to help the employees and students understand how to submit a ticket, check a ticket’s status, view existing tickets, and respond to tickets in the Service Catalog.

Tickets - Status Definitions

This article is to help employees and students understand what a ticket's status means.

Update Your Phone Number, Personal Email, or Mailing Address in myGate