Popular Services

ResNet Device Registration / Bradford

If students are unable to register their devices on the network, they can request assistance with registering those devices.

Employee Network Resource Request Favorite Service

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.

Add a TA, GA, or Instructor to a Course in Canvas

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.

Connect a Device to the Network

If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.

VoIP Phone Changes or New Service

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

myGate Password Reset

If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.

Activate or Reset a Network Account

Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.

Update Campus Office Location and Phone Number

Update the campus location and office phone number listed in the People Finder online directory.

Report a Hardware Problem

Report a hardware problem with a campus computer or other university technology.

Off-campus Access/VPN Access Request

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

Software Installation, Upgrade, or Removal

Request a software installation, upgrade, or removal on a campus computer or other university technology.

Activate a Wired Port on ResNet

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

Username Change

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

Alerts and Monitoring

Use this service to request automated monitoring and timely notifications of on-campus servers and devices.

Server Snapshot

Schedule a snapshot of a virtual server.

Vendor VPN Request

University employees may request vendor VPN access to university systems through this service request.

Cross-list (Combine) Courses on Canvas

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

Request Guest Internet Access

Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.

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