Popular Services

Current Employee Network Resource Add/Change Request

If a current employee or student worker has changed departments, replaced another employee, or been given additional duties, please use this service to have the employee's network access changed.

General Computer Support

To request technology support, please contact the Service Desk for suggestions or solutions.

VoIP Phone Changes or New Service

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

ResNet Device Registration / Bradford

If students are unable to register their devices on the network, they can request assistance with registering those devices.

New Employee Network Resource Request

Request network accounts for new university employees, student workers, or Graduate Assistants. Please list the network drive(s) or additional access that is needed.

VoIP Phone Assistance or Repair

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Virtual Machine Support

Use this service to request support for an existing Virtual Desktop.

Software Installation, Upgrade, or Removal

Request a software installation, upgrade, or removal on a campus computer or other university technology.

Canvas General Support

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

Username Change

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

Computer System Purchasing

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

Server Snapshot

Schedule a snapshot of a virtual server.

Cross-list (Combine) Courses on Canvas

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

Update Campus Office Location and Phone Number

Update the campus location and office phone number listed in the People Finder online directory.

Report a Hardware Problem

Report a hardware problem with a campus computer or other university technology.

Report a Printer Problem

Report problems with a campus printer, copier, or MFP.

Request Guest Wireless Account

Guest wireless accounts may be requested for Murray State University guests who will need a network account for multiple days and/or the traditional guest account generation does not meet their needs.

Communication Jacks and Cabling

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

Firewall Management

Request a change to firewall security policy—either restricting access or allowing additional access through University firewalls.

Alerts and Monitoring

Set up automated monitoring and alerting on a server.

Connect to a Networked Printer

Request that a university device be connected to a networked printer.

Server Decommission

Permanently shut down a server and remove it from service.

myGate Password Reset

If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.

We're Listening!

If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.

Add a TA, GA, or Instructor to a Course in Canvas

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.