Popular Services

If students are unable to register their devices on the network, they can request assistance with registering those devices.

If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

Report a hardware problem with a campus computer or other university technology.

To request technology support, please contact the Service Desk for suggestions or solutions.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

Use this service to report an issue with the CampusPrint student printing system.

Guest wireless accounts may be requested for Murray State University guests who will need a network account for multiple days and/or the traditional guest account generation does not meet their needs.

Use this service to request support for an existing Virtual Desktop.

Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.

Set up automated monitoring and alerting on a server.

Use this service to request a new Google Team Drive share, add/remove users, or change user or group's permissions.

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

Mailing lists (listservs) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.

Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.

Request for script runs against an Oracle or Microsoft SQL database (packages, functions, procedures, new tables, etc).

Have an account added to be able to log in to the PCI domain.

Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.