Popular Services

New Employee Network Resource Request

Request network accounts for new university employees, student workers, or Graduate Assistants. Please list the network drive(s) or additional access that is needed.

ResNet Device Registration / Bradford

If students are unable to register their devices on the network, they can request assistance with registering those devices.

Report a Hardware Problem

Report a hardware problem with a campus computer or other university technology.

Off-campus Access/VPN Access Request

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

VoIP Phone Changes or New Service

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

General Computer Support

To request technology support, please contact the Service Desk for suggestions or solutions.

Communication Jacks and Cabling

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

Activate a Wired Port on ResNet

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

Add a TA, GA, or Instructor to a Course in Canvas

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.

Canvas General Support

If you experience an issue with Canvas, please contact TSCS through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

YuJa Support

YuJa is a tool that includes lecture capture and web conferencing elements. YuJa is available through Canvas.

Software Installation, Upgrade, or Removal

Request a software installation, upgrade, or removal on a campus computer or other university technology.

We're Listening!

If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.

Activate or Reset a Network Account

Your network account is used for logging on to campus computers. If you know your myGate credentials, you may activate or reset your network account through myGate. For further assistance, please use this service request or call 270-809-2346 to contact the Service Desk.

Report a Printer Problem

Report problems with a campus printer, copier, or MFP.

Current Employee Network Resource Add/Change Request

If a current employee or student worker has changed departments, replaced another employee, or been given additional duties, please use this service to have the employee's network access changed.

myGate Password Reset

If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.

VoIP Phone Assistance or Repair

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Connect a Device to the Network

If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.

Departmental RacerMail (Email) Account Request

MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created or a password for an existing account to be reset.

Shared Drive Permissions Change Request

Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.

Respondus, Lockdown Browser, or Monitor Support

Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.

Username Change

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

Report a Software Problem

Report a problem with software on campus computers or other university technology.

Static IP or DHCP Reservation (Add or Remove)

OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.