Popular Services

If students are unable to register their devices on the network, they can request assistance with registering those devices.

If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.

Report a hardware problem with a campus computer or other university technology.

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

If you have received an email that looks like a phishing attack, please report it and change your email password.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

Add more space to a server’s hard drive.

Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

Update the campus location and office phone number listed in the People Finder online directory.

MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.

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If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

Use this service to request support for an existing Virtual Desktop.

Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network.

If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

Report a problem with software on campus computers or other university technology.

Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.

Mailing lists (listservs) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.

Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.

Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.

Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.

To request technology support, please contact the Service Desk for suggestions or solutions.