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Popular Services

Request network accounts for new university employees, student workers, or Graduate Assistants. Please list the network drive(s) or additional access that is needed.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

Report a hardware problem with a campus computer or other university technology.

Schedule a snapshot of a virtual server.

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

Permanently shut down a server and remove it from service.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.

Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.

If a current employee or student worker has changed departments, replaced another employee, or been given additional duties, please use this service to have the employee's network access changed.

Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.

If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.

Set up automated monitoring and alerting on a server.

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.

OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.

If you experience an issue with Canvas, please contact TSCS through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

To request technology support, please contact the Service Desk for suggestions or solutions.

Report problems with a campus printer, copier, or MFP.

Find campus phone numbers and other contact information.

YuJa is a tool that includes lecture capture and web conferencing elements. YuJa is available through Canvas.