Popular Services
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
To request technology support, please contact the Service Desk for suggestions or solutions.
Use this service to report issues with using the Jabber client or other issues with a remote phone service.
Update the campus location and office phone number listed in the People Finder online directory.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Use this service to request access to your MSU phone number to work remotely. Options currently include the Jabber VoIP client for a home computer or the Jabber app for smartphones. This service can be used to request new remote phone service, or to change an existing service.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
If you have received an email that looks like a phishing attack, please report it and change your email password.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Canvas course shells may be used for course development, training, user group communications, and committee work.
Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.
If you want to be able to access your office computer when you are off-campus, use this service to request that it be set up.
Request voice mail service for an existing campus phone, including initial setup and PIN resets.
Use this service to submit a generic or general request for DBA assistance or support unrelated to existing Database Administration & Support services.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.