Popular Services

If students are unable to register their devices on the network, they can request assistance with registering those devices.

If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.

To request technology support, please contact the Service Desk for suggestions or solutions.

Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.

Schedule a snapshot of a virtual server.

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

Update the campus location and office phone number listed in the People Finder online directory.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

Guest wireless accounts may be requested for Murray State University guests who will need a network account for multiple days and/or the traditional guest account generation does not meet their needs.

To add or remove a networked printer, or to enable or disable features of an existing networked printer, please use the service request form to submit information about the printer.

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

Report a hardware problem with a campus computer or other university technology.

Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.

Request that a university device be connected to a networked printer.

If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.

Use this service to report an issue with the CampusPrint student printing system.

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

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If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.