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If students are unable to register their devices on the network, they can request assistance with registering those devices.

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

Report a hardware problem with a campus computer or other university technology.

Request network accounts for new university employees, student workers, or Graduate Assistants. Please list the network drive(s) or additional access that is needed.

If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.

If a current employee or student worker has changed departments, replaced another employee, or been given additional duties, please use this service to have the employee's network access changed.

To request technology support, please contact the Service Desk for suggestions or solutions.

University employees may request vendor VPN access to university systems through this service request.

YuJa is a tool that includes lecture capture and web conferencing elements. YuJa is available through Canvas.

Update the campus location and office phone number listed in the People Finder online directory.

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

Local file shares and network drives containing sensitive data should always be encrypted. Use this service to schedule file share encryption.

MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created or a password for an existing account to be reset.

Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.

MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.

If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.