Popular Services

Software Installation, Upgrade, or Removal

Request a software installation, upgrade, or removal on a campus computer or other university technology.

Update Campus Office Location and Phone Number

Update the campus location and office phone number listed in the People Finder online directory.

Off-campus Access/VPN Access Request

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

Connect to a Networked Printer

Request that a university device be connected to a networked printer.

Report a Hardware Problem

Report a hardware problem with a campus computer or other university technology.

Computer System Purchasing

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

VoIP Phone Assistance or Repair

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Add or Remove a Printer from the Network

To add or remove a networked printer, or to enable or disable features of an existing networked printer, please use the service request form to submit information about the printer.

General Computer Support

To request technology support, please contact the Service Desk for suggestions or solutions.

New Employee Network Resource Request

Request network accounts for new university employees, student workers, or Graduate Assistants. Please list the network drive(s) or additional access that is needed.

Canvas General Support

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

Add a TA, GA, or Instructor to a Course in Canvas

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.

ResNet Device Registration / Bradford

If students are unable to register their devices on the network, they can request assistance with registering those devices.

CampusPrint Support

Use this service to report an issue with the CampusPrint student printing system.

VoIP Phone Changes or New Service

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

Cross-list (Combine) Courses on Canvas

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

Communication Jacks and Cabling

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

Activate or Reset a Network Account

Your network account is used for logging on to campus computers. If you know your myGate credentials, you may activate or reset your network account through myGate. For further assistance, please use this service request or call 270-809-2346 to contact the Service Desk.

Current Employee Network Resource Add/Change Request

If a current employee or student worker has changed departments, replaced another employee, or been given additional duties, please use this service to have the employee's network access changed.

Virtual Machine Support

Use this service to request support for an existing Virtual Desktop.

Report a Printer Problem

Report problems with a campus printer, copier, or MFP.

Server Snapshot

Schedule a snapshot of a virtual server.

SSL Certificate

Users may request an SSL Certificate for applications or devices that require encryption. The domain will be restricted to murraystate.edu or msunet2k.edu

Potential Information Security Breach

If you have reason to believe an information security breach has occurred, please use this service to notify MSU’s Information Security team to investigate.

Database Clones, Recovery or Migrations

Restore or recover an existing database from backup. Clone, refresh or replace an existing database with a copy from another instance (example: production over test). Migrate an existing database to another server. Support is provided for Microsoft SQL Server (Standard or Enterprise) or Oracle Enterprise.