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Request network accounts for new university employees, student workers, or Graduate Assistants. Please list the network drive(s) or additional access that is needed.

If students are unable to register their devices on the network, they can request assistance with registering those devices.

Report a hardware problem with a campus computer or other university technology.

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

To request technology support, please contact the Service Desk for suggestions or solutions.

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.

If you experience an issue with Canvas, please contact TSCS through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

YuJa is a tool that includes lecture capture and web conferencing elements. YuJa is available through Canvas.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.

Your network account is used for logging on to campus computers. If you know your myGate credentials, you may activate or reset your network account through myGate. For further assistance, please use this service request or call 270-809-2346 to contact the Service Desk.

Report problems with a campus printer, copier, or MFP.

If a current employee or student worker has changed departments, replaced another employee, or been given additional duties, please use this service to have the employee's network access changed.

If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.

MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created or a password for an existing account to be reset.

Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.

Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

Report a problem with software on campus computers or other university technology.

OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.