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If a current employee or student worker has changed departments, replaced another employee, or been given additional duties, please use this service to have the employee's network access changed.

To request technology support, please contact the Service Desk for suggestions or solutions.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

If students are unable to register their devices on the network, they can request assistance with registering those devices.

Request network accounts for new university employees, student workers, or Graduate Assistants. Please list the network drive(s) or additional access that is needed.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Use this service to request support for an existing Virtual Desktop.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

Schedule a snapshot of a virtual server.

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

Update the campus location and office phone number listed in the People Finder online directory.

Report a hardware problem with a campus computer or other university technology.

Report problems with a campus printer, copier, or MFP.

Guest wireless accounts may be requested for Murray State University guests who will need a network account for multiple days and/or the traditional guest account generation does not meet their needs.

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

Request a change to firewall security policy—either restricting access or allowing additional access through University firewalls.

Set up automated monitoring and alerting on a server.

Request that a university device be connected to a networked printer.

Permanently shut down a server and remove it from service.

If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.

If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.