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Popular Services

Use this service to report an issue with the CampusPrint student printing system.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

To request technology support, please contact the Service Desk for suggestions or solutions.

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

Provide DNS and/or Hostname information when you need to add, change, or remove a DNS entry.

Request network accounts for new university employees, student workers, or Graduate Assistants. Please list the network drive(s) or additional access that is needed.

Mailing lists (listservs) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.

Report a hardware problem with a campus computer or other university technology.

Report problems with a campus printer, copier, or MFP.

If students are unable to register their devices on the network, they can request assistance with registering those devices.

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

Set up automated monitoring and alerting on a server.

Use this service to request support for an existing Virtual Desktop.

Request a change to firewall security policy—either restricting access or allowing additional access through University firewalls.

Update the campus location and office phone number listed in the People Finder online directory.

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

Schedule a snapshot of a virtual server.

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.