Popular Services

ResNet Device Registration / Bradford

If students are unable to register their devices on the network, they can request assistance with registering those devices.

Connect a Device to the Network

If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.

Employee Network Resource Request Favorite Service

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.

Software Installation, Upgrade, or Removal

Request a software installation, upgrade, or removal on a campus computer or other university technology.

Report a Hardware Problem

Report a hardware problem with a campus computer or other university technology.

General Computer Support

To request technology support, please contact the Service Desk for suggestions or solutions.

VoIP Phone Changes or New Service

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

VoIP Phone Assistance or Repair

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Activate a Wired Port on ResNet

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

Canvas General Support

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

Communication Jacks and Cabling

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

Computer System Purchasing

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

CampusPrint Support

Use this service to report an issue with the CampusPrint student printing system.

Request Guest Wireless Account

Guest wireless accounts may be requested for Murray State University guests who will need a network account for multiple days and/or the traditional guest account generation does not meet their needs.

Virtual Machine Support

Use this service to request support for an existing Virtual Desktop.

Shared Drive Permissions Change Request

Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.

Alerts and Monitoring

Set up automated monitoring and alerting on a server.

Team Drive Support

Use this service to request a new Google Team Drive share, add/remove users, or change user or group's permissions.

Off-campus Access/VPN Access Request

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

Cross-list (Combine) Courses on Canvas

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

Create or Update a Mailing List (Listserv)

Mailing lists (listservs) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.

Shared Drive Request or Expansion

Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.

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