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Popular Services

Report a hardware problem with a campus computer or other university technology.

If students are unable to register their devices on the network, they can request assistance with registering those devices.

If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.

If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.

Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

Request network accounts for new university employees, student workers, or Graduate Assistants. Please list the network drive(s) or additional access that is needed.

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

Guest wireless accounts may be requested for Murray State University guests who will need a network account for multiple days and/or the traditional guest account generation does not meet their needs.

If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.

RacerNet updates can be requested through this service. These updates include correcting broken or outdated links.

Report problems with a campus printer, copier, or MFP.

If a current employee or student worker has changed departments, replaced another employee, or been given additional duties, please use this service to have the employee's network access changed.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

Use this service to request support for an existing Virtual Desktop.

OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.

Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.

Request that a running process be monitored for performance characteristics.

Provide DNS and/or Hostname information when you need to add, change, or remove a DNS entry.

Generic ERP-related Production Support

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

If you have received an email that looks like a phishing attack, please report it and change your email password.