Popular Services

If students are unable to register their devices on the network, they can request assistance with registering those devices.

*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.

Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.

If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.

Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.

Update the campus location and office phone number listed in the People Finder online directory.

Report a hardware problem with a campus computer or other university technology.

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

Use this service to request automated monitoring and timely notifications of on-campus servers and devices.

Schedule a snapshot of a virtual server.

University employees may request vendor VPN access to university systems through this service request.

If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.

Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.

If you have received an email that looks like a phishing attack, please report it and change your email password.

To request technology support, please contact the Service Desk for suggestions or solutions.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Use this service to request support for an existing Virtual Desktop.

Update SSB Role for EPAF Administrator, Effort Certification Administrator, Labor Redistribution Initiator, and Master Salary Planner.

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

Canvas course shells may be used for course development, training, user group communications, and committee work.