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Report problems with a campus printer, copier, or MFP.

Request that a university device be connected to a networked printer.

Secure FTP (SFTP) accounts are used to post and update web content on RacerNet. They may be requested by faculty and staff.

Request a change to firewall security policy—either restricting access or allowing additional access through University firewalls.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

To request technology support, please contact the Service Desk for suggestions or solutions.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.

MSU RacerMail (Email) accounts may be temporarily blocked / suspended when they are suspected to be compromised. The account can be restored by request.

Secure FTP accounts for student organization sites on RacerNet may be requested by student organization advisors.

Schedule a snapshot of a virtual server.

New document type requested for application/folder in BDM/ApplicationXtender.

Have a file added to the fileshare inside of the PCI Card Holder Data Environment.

Request a MeetMe conference phone number for your department/group.

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

Canvas course shells may be used for course development, training, user group communications, and committee work.

Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.

BigBlueButton is a web conferencing system for online learning. Instructors may request one-on-one or group training sessions to see how BigBlueButton can be used.

Modify Effective Date for Banner Finance Fund and ORGN Codes

Your network account is used for logging on to campus computers. If you know your myGate credentials, you may activate or reset your network account through myGate. For further assistance, please use this service request or call 270-809-2346 to contact the Service Desk.

Update the campus location and office phone number listed in the People Finder online directory.

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.

Request a Fax Line for your department or group.