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If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Permanently shut down a server and remove it from service.

Guest wireless accounts may be requested for Murray State University guests who will need a network account for multiple days and/or the traditional guest account generation does not meet their needs.

To add or remove a networked printer, or to enable or disable features of an existing networked printer, please use the service request form to submit information about the printer.

RacerNet updates can be requested through this service. These updates include correcting broken or outdated links.

Report a problem with software on campus computers or other university technology.

Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

Report problems with a campus printer, copier, or MFP.

To request technology support, please contact the Service Desk for suggestions or solutions.

If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.

Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.

Request a software installation, upgrade, or removal on a campus computer or other university technology.

If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

If a current employee or student worker has changed departments, replaced another employee, or been given additional duties, please use this service to have the employee's network access changed.

Request network accounts for new university employees, student workers, or Graduate Assistants. Please list the network drive(s) or additional access that is needed.

Report a hardware problem with a campus computer or other university technology.

If students are unable to register their devices on the network, they can request assistance with registering those devices.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.

Add more space to a server’s hard drive

Backup or restore a server or file(s).