My Recently Visited Services
To request technology support, please contact the Service Desk for suggestions or solutions.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Report a hardware problem with a campus computer or other university technology.
racerVision is Murray State University's digital signage solution. Use this service to report errors, submit questions, request quotes, or to receive additional information about racerVision.
RacerNet updates can be requested through this service. These updates include correcting broken or outdated links.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Canvas is the Learning Management System used at MSU. Instructors may register for scheduled workshops and seminars or request customized one-on-one or group training sessions.
Use this service to request remote access to campus resources via Racerdesk.
Request support for ERP-related Production or TEST environment.
Use this service to report issues with using the Jabber client or other issues with a remote phone service.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Request a change to firewall security policy—either restricting access or allowing additional access through University firewalls.
Request to apply a Banner patch outside of the regular patching schedule.
Request access to submit work order requests to the AiM system (Facilities Management).
Use this service to request support for an existing Virtual Desktop.
If you have received an email that looks like a phishing attack, please report it and change your email password.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
University employees may request remote access for vendors to University systems through this service request.
Use this service to request access to your MSU phone number to work remotely. Options currently include the Jabber VoIP client for a home computer or the Jabber app for smartphones. This service can be used to request new remote phone service, or to change an existing service.
Provide DNS and/or Hostname information when you need to add, change, or remove a DNS entry.
Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network in the Residential Colleges.
Use this service to request help with Moxee hotspots provided to students for supplemental Internet connectivity.