My Recently Visited Services

Respondus, Lockdown Browser, and Monitor are tools designed to help instructors create and manage online exams. Instructors may request one-on-one or group training to see how Respondus tools can be used inside Canvas.

If you have received an email that looks like a phishing attack, please report it and change your email password.

Can't find the training request you are looking for? Use this service to request training.

Google Groups/Listservs are used to send email messages to a group of subscribed members. To have a Google Group created or updated, please use this service request.

Restore or recover an existing database from backup. Clone, refresh or replace an existing database with a copy from another instance (example: production over test). Migrate an existing database to another server. Support is provided for Microsoft SQL Server (Standard or Enterprise) or Oracle Enterprise.

Local file shares and network drives containing sensitive data should always be encrypted. Use this service to schedule file share encryption.

Report problems with a campus printer, copier, or MFP.

Have a file added to the fileshare inside of the PCI Card Holder Data Environment.

Request this service if you are needing additional database backups for a specific point in time, for example, before a scheduled maintenance. This backup would be performed in addition to automated regular backups.

This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.

Update SSB Role for EPAF Administrator, Effort Certification Administrator, Labor Redistribution Initiator, and Master Salary Planner.

OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.

Request to have a Cognos report promoted from TEST to the PRODUCTION environment.

Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.

Use this service to report issues with using the Jabber client or other issues with a remote phone service.

To request technology support, please contact the Service Desk for suggestions or solutions.

MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.

Report a problem with software on campus computers or other university technology.

Request a Fax Line for your department or group.

Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network in the Residential Colleges.

Request a MeetMe conference phone number for your department/group.

University employees may request remote access for vendors to University systems through this service request.

Use this service to request assistance with either Racerdesk or the AnyConnect VPN.

Request that a university device be connected to a networked printer.

Request to have your BDM/ApplicationXtender account reset (unlocked).