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To request technology support, please contact the Service Desk for suggestions or solutions.

Permanently shut down a server and remove it from service.

If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.

Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).

Guest wireless accounts may be requested for Murray State University guests who will need a network account for multiple days and/or the traditional guest account generation does not meet their needs.

To add or remove a networked printer, or to enable or disable features of an existing networked printer, please use the service request form to submit information about the printer.

RacerNet updates can be requested through this service. These updates include correcting broken or outdated links.

Report a problem with software on campus computers or other university technology.

Report problems with a campus printer, copier, or MFP.

Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.

When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.

If students are unable to register their devices on the network, they can request assistance with registering those devices.

Request network accounts for new university employees, student workers, or Graduate Assistants. Please list the network drive(s) or additional access that is needed.

Set up automated monitoring and alerting on a server.

MSU RacerMail (Email) accounts may be temporarily blocked / suspended when they are suspected to be compromised. The account can be restored by request.

If you are not able to log into myGate, please try using the Password Help system. Instructions for enrolling in Password Help are provided.

Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.

If a current employee or student worker has changed departments, replaced another employee, or been given additional duties, please use this service to have the employee's network access changed.

Request a new database installation, which may also include database software installation and configuration. Support is provided for Microsoft SQL Server (Standard or Enterprise) or Oracle Enterprise.

Training on Google Apps – such as Gmail, Documents, and Calendar – is provided to support university communication and collaboration.

Request a new VoIP phone service or any change to be made to a current VoIP phone service.

MSU Faculty and Staff may request the repair, activation, or installation of a network port, cable TV jack, or other communications cable.

If you experience an issue with Canvas, please contact TSCS through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.

If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.

Report a hardware problem with a campus computer or other university technology.