My Recently Visited Services
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Users may request an SSL Certificate for applications or devices that require encryption. The domain will be restricted to murraystate.edu or msunet2k.edu
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
Request this service if you are needing additional database backups for a specific point in time, for example, before a scheduled maintenance. This backup would be performed in addition to automated regular backups.
Request access to submit work order requests to the AiM system (Facilities Management).
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Canvas course shells may be used for course development, training, user group communications, and committee work.
Turnitin is a plagiarism detection service that integrates with Canvas. If you experience an issue when using Turnitin, please describe the occurrence when you request support.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
If you think you have malware on your machine, please first notify the Service Desk.
Use this service to report an issue with the CampusPrint student printing system.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Update the campus location and office phone number listed in the People Finder online directory.
Turnitin is a plagiarism detection service that integrates with Canvas. Instructors may request one-on-one or group training.
Use this service to request support for an existing Virtual Desktop.
Request a modification to an existing UC4/AppWorx job or process, e.g., term code changes, schedule/calendar changes, data/report delivery method changes.
Use this service to request remote access to campus resources via Racerdesk.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Request a software installation, upgrade, or removal on a campus computer or other university technology.