My Recently Visited Services
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
Use this service to request access to your MSU phone number to work remotely. Options currently include the Jabber VoIP client for a home computer or the Jabber app for smartphones. This service can be used to request new remote phone service, or to change an existing service.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
RacerNet updates can be requested through this service. These updates include correcting broken or outdated links.
Canvas is the Learning Management System used at MSU. Instructors may register for scheduled workshops and seminars or request customized one-on-one or group training sessions.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
If you have reason to believe an information security breach has occurred, please use this service to notify MSU’s Information Security team to investigate.
Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network in the Residential Colleges.
Use this service to report an issue with the CampusPrint student printing system.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.
If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.
Request access to submit work order requests to the AiM system (Facilities Management).
To request technology support, please contact the Service Desk for suggestions or solutions.
OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.
Update the campus location and office phone number listed in the People Finder online directory.