If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.
Request access to submit work order requests to the AiM system (Facilities Management).
Request a new database installation, which may also include database software installation and configuration. Support is provided for Microsoft SQL Server (Standard or Enterprise) or Oracle Enterprise.
Report a problem with software on campus computers or other university technology.
University employees may request vendor VPN access to university systems through this service request.
Request a modification to an existing UC4/AppWorx job or process, e.g., term code changes, schedule/calendar changes, data/report delivery method changes.
If students are unable to register their devices on the network, they can request assistance with registering those devices.
Use this service to report an issue with the CampusPrint student printing system.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Request to apply a Banner patch outside of the regular patching schedule.
MSU RacerMail (Email) accounts may be temporarily blocked / suspended when they are suspected to be compromised. The account can be restored by request.
When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.
Find campus phone numbers and other contact information.
YuJa is a tool that includes lecture capture and web conferencing elements. YuJa is available through Canvas.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.
If you do not know your myGate password, please try using the Password Help system. If you need help with Duo (myGate 2FA) see the instructions here or contact the Service Desk. Instructions for enrolling in Password Help are provided.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Mailing lists (listservs) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Request a change to firewall security policy—either restricting access or allowing additional access through University firewalls.
racerVision is Murray State University's digital signage solution. Use this service to report errors, submit questions, request quotes, or to receive additional information about racerVision.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Request to have your BDM/ApplicationXtender account reset (unlocked).
To request technology support, please contact the Service Desk for suggestions or solutions.