My Recently Visited Services
Report a hardware problem with a campus computer or other university technology.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
Use this service to request support for an existing Virtual Desktop.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Have an account added to be able to log in to the PCI domain.
Restore or recover an existing database from backup. Clone, refresh or replace an existing database with a copy from another instance (example: production over test). Migrate an existing database to another server. Support is provided for Microsoft SQL Server (Standard or Enterprise) or Oracle Enterprise.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Use this service to report an issue with the CampusPrint student printing system.
RacerNet updates can be requested through this service. These updates include correcting broken or outdated links.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
To request technology support, please contact the Service Desk for suggestions or solutions.
If you have received an email that looks like a phishing attack, please report it and change your email password.
Turnitin is a plagiarism detection service that integrates with Canvas. If you experience an issue when using Turnitin, please describe the occurrence when you request support.
Report a problem with software on campus computers or other university technology.
Local file shares and network drives containing sensitive data should always be encrypted. Use this service to schedule file share encryption.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Listservs (mailing lists) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.
Request support for ERP-related Production or TEST environment.