Provide DNS and/or Hostname information when you need to add, change, or remove a DNS entry.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
Can't find the training request you are looking for? Use this service to request training.
If you think you have malware on your machine, please first notify the Service Desk.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.
If you do not know your Murray State account password, please try using the Password Self-Service system. If you need help with Duo (myGate 2FA) see the instructions here or contact the Service Desk. Instructions for enrolling in Password Self-Service are provided.
Use this service to report an issue with the CampusPrint student printing system.
Zoom is a web conferencing and capture tool. It is available through Canvas or as a standalone application.
If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.
Faculty and staff may request access to Microsoft Imagine.
Use this service if you are required to use your MSU phone number to work remotely. Options currently include forwarding your MSU number to an off campus number or the use of the Jabber VoIP client. This service can be used to request new remote phone service, or to change an existing service.
When a new computer needs to be purchased for an employee, please use this service request to submit a description of what is needed. Based on the budget and needs, a Service Desk representative will provide a quote for the new hardware.
University employees may request vendor VPN access to university systems through this service request.
To request technology support, please contact the Service Desk for suggestions or solutions.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
Update the campus location and office phone number listed in the People Finder online directory.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Use this service to report issues with using the Jabber client or other issues with a remote phone service.
Request MSU’s Information Security Team to conduct a review of a product/service under consideration for purchase.
Request access to submit work order requests to the AiM system (Facilities Management).
Use this service to request support for an existing Virtual Desktop.