My Recently Visited Services
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Akindi is a Scantron alternative used for multiple choice examinations.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
Restore or recover an existing database from backup. Clone, refresh or replace an existing database with a copy from another instance (example: production over test). Migrate an existing database to another server. Support is provided for Microsoft SQL Server (Standard or Enterprise) or Oracle Enterprise.
Request voice mail service for an existing campus phone, including initial setup and PIN resets.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
Report a hardware problem with a campus computer or other university technology.
Request that a university device be connected to a networked printer.
Report a problem with software on campus computers or other university technology.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Request a new report or a modification to an existing report created using the ERP report writing software (Cognos/Argos).
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Request a change to firewall security policy—either restricting access or allowing additional access through University firewalls.
Use this service to request automated monitoring and timely notifications of on-campus servers and devices.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.
Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.
Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.