My Recently Visited Services
If you do not know your Murray State account password, please try using the Password Self-Service system. If you need help with Duo (myGate 2FA) see the instructions here or contact the Service Desk. Instructions for enrolling in Password Self-Service are provided.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Request a new virtual server. This typically refers to a server intended to provide some form of service available on the network, as opposed to a desktop replacement.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Update the campus location and office phone number listed in the People Finder online directory.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Academic Applications Solutions provides online survey development and support for MSU Faculty and Staff using an annual license of SurveyMonkey.
Request access to submit work order requests to the AiM system (Facilities Management).
If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
RacerNet updates can be requested through this service. These updates include correcting broken or outdated links.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
Use this service to report an issue with the CampusPrint student printing system.
New document type requested for application/folder in BDM/ApplicationXtender.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
Use this service to request automated monitoring and timely notifications of on-campus servers and devices.
Canvas course shells may be used for course development, training, user group communications, and committee work.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
To request technology support, please contact the Service Desk for suggestions or solutions.
Provide DNS and/or Hostname information when you need to add, change, or remove a DNS entry.