If you have received an email that looks like a phishing attack, please report it and change your email password.
Mailing lists (listservs) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
Requesting a new Network share or adding storage to an existing network share. Request is subject to a charge per GB for the storage necessary. If you need to grant a new user access, please use the Network Resource Request instead. If you need to audit, add departments or groups to access the share, or increase security policies on the share, please use the Shared Drive Permissions Change Request.
If you do not know your Murray State account password, please try using the Password Self-Service system. If you need help with Duo (myGate 2FA) see the instructions here or contact the Service Desk. Instructions for enrolling in Password Self-Service are provided.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Murray State University recognized the need for Faculty, Staff, and Students (in select courses) to access university resources while physically away from MSU and at insecure locations. Faculty, Staff, and University-sponsored vendors can request VPN access.
Update the campus location and office phone number listed in the People Finder online directory.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
Training on Google Apps – such as Gmail, Documents, and Calendar – is provided to support university communication and collaboration.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.
Canvas course shells may be used for course development, training, user group communications, and committee work.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
RacerNet updates can be requested through this service. These updates include correcting broken or outdated links.
Turnitin is a plagiarism detection service that integrates with Canvas. If you experience an issue when using Turnitin, please describe the occurrence when you request support.
Canvas Studio is a communication tool that allows instructors and students to actively collaborate through video and audio media.
Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network in the Residential Colleges.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
To request technology support, please contact the Service Desk for suggestions or solutions.
Use this service to report an issue with the CampusPrint student printing system.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.