My Recently Visited Services
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
Use this service to report an issue with the CampusPrint student printing system.
MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created, a change to an existing account, or a password for an existing account to be reset.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
Request for changing the security group permissions for a share. This service is used to audit, add departments or groups to access the share, or increase security policies on the share. If you need to grant a new user access, please use the Network Resource Request instead. If you need to add storage to an existing share please use the Shared Drive Request.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Request this service if you are needing additional database backups for a specific point in time, for example, before a scheduled maintenance. This backup would be performed in addition to automated regular backups.
OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Can't find the training request you are looking for? Use this service to request training.
Report a problem with software on campus computers or other university technology.
Zoom is a web conferencing and capture tool. It is available through Canvas or as a standalone application.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
Report a hardware problem with a campus computer or other university technology.
To request technology support, please contact the Service Desk for suggestions or solutions.
*NEW* This service replaces the "New Employee Network Resource Request" and the "Current Employee Network Resource Add/Change Request" services.
Use this service to either request a network account for a new University employee, student worker, or graduate assistant, OR to request changes to a current employee's network access due to a change of department or responsibilities.
Provide DNS and/or Hostname information when you need to add, change, or remove a DNS entry.
Use this service to request support for an existing Virtual Desktop.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.