Have a file added to the fileshare inside of the PCI Card Holder Data Environment.
If you do not know your Murray State account password, please try using the Password Self-Service system. If you need help with Duo (myGate 2FA) see the instructions here or contact the Service Desk. Instructions for enrolling in Password Self-Service are provided.
Request that a university device be connected to a networked printer.
Request for script runs against an Oracle or Microsoft SQL database (packages, functions, procedures, new tables, etc).
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Use this service to report an issue with the CampusPrint student printing system.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
New document type requested for application/folder in BDM/ApplicationXtender.
Modify Effective Date for Banner Finance Fund and ORGN Codes
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
Canvas is the Learning Management System used at MSU. Instructors may register for scheduled workshops and seminars or request customized one-on-one or group training sessions.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
Used to request SFTP access for a class.
OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.
MSU RacerMail (Email) accounts may be temporarily blocked / suspended when they are suspected to be compromised. The account can be restored by request.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
Use this request for any type of issues that prevent proper operation of a phone. (VOIP, Analog,Fax Line).
Request voice mail service for an existing campus phone, including initial setup and PIN resets.
Canvas course shells may be used for course development, training, user group communications, and committee work.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
To request technology support, please contact the Service Desk for suggestions or solutions.
Secure FTP accounts for student organization sites on RacerNet may be requested by student organization advisors.
Request to install server software upgrades or patches.
Report a hardware problem with a campus computer or other university technology.