If you do not know your Murray State account password, please try using the Password Self-Service system. If you need help with Duo (myGate 2FA) see the instructions here or contact the Service Desk. Instructions for enrolling in Password Self-Service are provided.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
Listservs (mailing lists) are used to send email messages to a group of subscribed members. To have a mailing list created or updated, please use this service request.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Akindi is a Scantron alternative used for multiple choice examinations. Instructors may request one-on-one or group training sessions to see how Akindi can be used.
OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.
MSU RacerMail (email) accounts for departments and organizations can be manually created upon request. Faculty and Staff may request a new account to be created, a change to an existing account, or a password for an existing account to be reset.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
To request technology support, please contact the Service Desk for suggestions or solutions.
Provide DNS and/or Hostname information when you need to add, change, or remove a DNS entry.
If you have received an email that looks like a phishing attack, please report it and change your email password.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Request a software installation, upgrade, or removal on a campus computer or other university technology.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.
MSU RacerMail (Email) accounts may be temporarily blocked / suspended when they are suspected to be compromised. The account can be restored by request.
If you are needing reports or information extracts from an Academic, Student, or Business area, please provide details about your request.
Faculty and staff may request access to Microsoft Imagine.
Permanently shut down a server and remove it from service.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Canvas is the Learning Management System used at MSU. Instructors may register for scheduled workshops and seminars or request customized one-on-one or group training sessions.
If you think you have malware on your machine, please first notify the Service Desk.
Schedule a snapshot of a virtual server.
Turnitin is a plagiarism detection service that integrates with Canvas. If you experience an issue when using Turnitin, please describe the occurrence when you request support.