My Recently Visited Services
Your network account is used for logging on to campus computers and the campus wireless networks. If you know your myGate credentials, you may activate or reset your network account through myGate on the Home tab. For further assistance, please use this service request or contact the Service Desk at 270-809-2346.
Use this service to request support for an existing Virtual Desktop.
If you have received an email that looks like a phishing attack, please report it and change your email password.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Use this service to report an issue with the CampusPrint student printing system.
Report a hardware problem with a campus computer or other university technology.
Canvas is the Learning Management System used at MSU. Instructors may register for scheduled workshops and seminars or request customized one-on-one or group training sessions.
Secure FTP accounts for student organization sites on RacerNet may be requested by student organization advisors.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Respondus tools (Respondus, LockDown Browser, and Monitor) can be used to create and complete exams online. This service page provides resources to help instructors and students use the tools successfully and request technical support.
Request a new VoIP phone service or any change to be made to a current VoIP phone service.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
Use this service to request access to your MSU phone number to work remotely. Options currently include the Jabber VoIP client for a home computer or the Jabber app for smartphones. This service can be used to request new remote phone service, or to change an existing service.
Request this service if you are needing additional database backups for a specific point in time, for example, before a scheduled maintenance. This backup would be performed in addition to automated regular backups.
Use this service to request quotes from the Service Desk regarding certain technology purchases, such as computers, software, and technology accessories.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
Canvas course shells may be used for course development, training, user group communications, and committee work.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
Use this service to report any network connectivity issues you have, such as slow Internet speeds or not being able to connect to the wireless network.
OU users may request to have a static IP address added or removed by providing the location, computer name, and MAC address through this service request. DHCP reservations and Public IP addresses may also be requested.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
Update the campus location and office phone number listed in the People Finder online directory.
racerVision is Murray State University's digital signage solution. Use this service to report errors, submit questions, request quotes, or to receive additional information about racerVision.
Use this service to request remote access to campus resources via Racerdesk.