My Recently Visited Services
Request to apply a Banner patch outside of the regular patching schedule.
KATE offers basic A/V and technology support for COEHS events. KATE requires at least two weeks notice (10 working days) prior to the event for Event Support. Please note: Limited A/V equipment is available. Please submit work requests for events separately from one another.
Use this service to request a new Google Shared Drive share, add/remove users, or change user or group's permissions.
Request support for ERP-related Production or TEST environment.
To request technology support, please contact the Service Desk for suggestions or solutions.
Use this service to submit a generic or general request for DBA assistance or support unrelated to existing Database Administration & Support services.
Use this service to report an issue with the CampusPrint student printing system.
Use this form to request assistance with the Ocularis Security Cameras, including purchasing and installing new cameras, and troubleshooting or replacing current cameras.
Use this service to request assistance with either Racerdesk or the AnyConnect VPN.
If you experience an issue with Canvas, please request support through the ticketing system inside Canvas. For general support, please refer to the Canvas guides available here.
Find campus phone numbers and other contact information.
Request single sign-on (SSO) integration for an external system.
MSU supports Google Apps for Education, which includes Gmail, Google Drive, and associated Google Apps such as Docs, Sheets, Forms, and Calendar.
This provides instructions for resetting a forgotten password, changing your password, updating your Duo settings, and information on how long students and employees retain access to MSU accounts.
Accounts may be requested for Murray State University guests who will need network and/or internet access for multiple days. Accounts may also be requested if the standard self-service guest access does not meet a guest's needs. Other accounts for temporary use may also be requested through this service.
If you are teaching multiple sections of a course or multiple courses that you would like to have combined into one course shell on Canvas, please use this service request.
Restore a file on a network share to a previous version, or recover a file that has been deleted from a network share.
If students are unable to connect to the Internet in the Residential Colleges, they can request assistance here.
If you have changed your legal name and have updated your records with the university, or if your username is misspelled, you may request a username change.
If you need Information Systems support for a service that is not currently listed in our Service Catalog or Knowledge Base, or if you have other feedback to share, please use the feedback form provided here. If you need to report an Information Systems emergency, please contact the Service Desk at msu.servicedesk@murraystate.edu or 270-809-2346.
If you are having trouble accessing the network on your device, or if you need to connect a specialty device to the network, please use this service request.
If you live in one of the residence halls and would like to use the wired Internet port in your room, please use this service request to provide your information.
Secondary instructors or teaching assistants (TA or GA) can be added to Canvas courses.